Writing Effective Emails

Anyone who wants to improve their email writing efficiency and effectiveness.

• Think about your message from a reader’s perspective 
• Self-manage negative writing habits 
• Make better use of the subject line to motivate readers
• Improve the tone of your writing to build relationships with your readers
• Open and close emails in consistent and compelling ways
• Help diverse audiences read faster and with less confusion 
• Make the most of your time to plan, write and polish emails that convey a professional image 

Module 1: What Makes Busy People Read an Email

• Why people read some emails to the end, and not others
• What motivates them to respond more quickly

Module 2: Adopting Efficient Writing Habits

• Planning the message with a clear focus in mind
• When to edit and when to write freely
• Including relevant details and avoiding irrelevant ones
• Switching from a writer-focused to a reader-focused mindset

Module 3: Applying Current Best Practices

• Writing a compelling subject line
• Reducing email length and formatting for faster reading
• Choosing clear, concise and consistent wording
• Achieving a positive intent and tone

Module 4: Organizing Emails Faster

• Planning tips to save time when organizing your message
• Formulas for routine requests, bad news and goodwill messaging

Module 5: Adding Professional Polish 

• Common grammar and usage mistakes and solutions 
• Editing guidelines and tips 
• Checklist for proofreading efficiently

Special features

The interactive format offers techniques, hands-on practice, group discussion and constructive feedback from the program leader. You’ll also receive tips and tools to help you plan, write and revise emails more efficiently.

For financial assistance opportunities, please refer to Financial Assistance, Scholarships and Team Rates .