Who is this for?
Anyone who wants to improve their email writing efficiency and effectiveness.
Benefits for you
- Think about your message from a reader’s perspective
- Self-manage negative writing habits
- Make better use of the subject line to motivate readers
- Improve the tone of your writing to build relationships with your readers
- Open and close emails in consistent and compelling ways
- Help diverse audiences read faster and with less confusion
- Make the most of your time to plan, write and polish emails that convey a professional image
Program content
Module 1: What Makes Busy People Read an Email
- Why people read some emails to the end, and not others
- What motivates them to respond more quickly
Module 2: Adopting Efficient Writing Habits
- Planning the message with a clear focus in mind
- When to edit and when to write freely
- Including relevant details and avoiding irrelevant ones
- Switching from a writer-focused to a reader-focused mindset
Module 3: Applying Current Best Practices
- Writing a compelling subject line
- Reducing email length and formatting for faster reading
- Choosing clear, concise and consistent wording
- Achieving a positive intent and tone
Module 4: Organizing Emails Faster
- Planning tips to save time when organizing your message
- Formulas for routine requests, bad news and goodwill messaging
Module 5: Adding Professional Polish
- Common grammar and usage mistakes and solutions
- Editing guidelines and tips
- Checklist for proofreading efficiently
Special features
The interactive format offers techniques, hands-on practice, group discussion and constructive feedback from the program leader. You’ll also receive tips and tools to help you plan, write and revise emails more efficiently.
Program leader

Dr. Gail Levitt
Upcoming Sessions
Stay tuned for future offerings of this program! Please contact us to notify you when it will be offered again. You may also subscribe to our email list for Executive Education program updates and exclusive event invitations.
For financial assistance opportunities, please refer to Financial Assistance, Scholarships and Team Rates .

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Contact a learning advisor for more details.
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Get in touch
604.822.8400 or 1.800.618.3932
exec.ed@sauder.ubc.caVisit our contact page for more information.
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