Who is this for?
Those who want to improve their writing and communication effectiveness.
Benefits for you
- Find a natural, effective writing voice for every situation
- Avoid costly misunderstandings that result from imprecise writing
- Gain control of your message with clear, concise language
- Cut down on writing time over the longer term
- Use writing to sharpen your thinking process
- Structure everyday writing for maximum effectiveness
- Build higher levels of trust and respect with readers
Program content
Correct Writing
- Why it’s important and what’s at stake
- Review of punctuation and grammar
Direct Writing
- Cutting clutter and lightening up language
- Generating and elucidating ideas
- Arranging paragraphs
Elements of Effective Writing
- Planning the writing
- Using effective tone
- Structuring the message
- Writing effective e-mail messages
Developing Effectiveness Traits
- Character traits associated with gaining trust and respect
Managing the Writing Process
- Getting oriented and organizing ideas
- Writing a draft
- Editing your work
Developing People
- Assigning writing
- Reviewing and editing other people’s writing
- Giving feedback
Special features
The program includes easy-to-follow modules designed to aid learning and recall, complete with skill-building exercises and facilitated discussions along the way.
Program leader

Doug Mollenhauer
Faculty
Doug is an Adjunct faculty member at the UBC Sauder School of Business. He has taught presentation skills and business writing at many of BC’s best-known organizations for more than 25 years, and coaches senior leaders on speaking and persuasive communication. He has also been a regular contributor to The Globe and Mail on topics pertaining to leadership and business communication.
Upcoming sessions
For financial assistance opportunities, please refer to Financial Assistance, Scholarships and Team Rates .