Who is this for?
Managers, salespeople, technical professionals and others who wish to build more trust and improve their presentation skills.
Benefits for you
- Increase your visibility, influence and trust with colleagues or customers
- Formulate a purpose that speaks to audience needs, and structure your presentation so it’s easy to follow
- Practice delivery skills that capture your audience's attention
- Produce compelling visual aids, and make the most effective use of them
- Learn techniques to channel nervous energy positively
- Answer questions in ways that authentically address issues, while connecting and building trust
Program content
Understanding the Audience
- Adjusting to audience perceptions and attitudes
- Strategies for meeting needs
Formulating Purpose
- Three criteria for getting the purpose right
- The formula for developing purpose
Structuring and Streamlining Content
- A flexible structure that works for almost any presentation
- Organizing your ideas with effective openings, closings and transitions
- Providing evidence and support
Delivering with Presence and Connection
- Building trust and credibility
- Overcoming nervousness
- Stance, movement, hands, voice (pace and projection), eye contact
- Reading body language and resistance
Rethinking Visual Aids
- Overcoming the most persistent problems
- Five essential insights for producing and using visual aids
Optimizing Q&As
- Avoiding Q&A pitfalls
- Techniques for handling any kind of question with poise
Special features
This highly interactive program includes skill-building exercises to help you master your approach. You’ll also receive personalized guidance from an expert coach and supportive feedback from a community of your peers.
Program leader

Doug Mollenhauer
Faculty
Doug is an Adjunct faculty member at the UBC Sauder School of Business. He has taught presentation skills and business writing at many of BC’s best-known organizations for more than 25 years, and coaches senior leaders on speaking and persuasive communication. He has also been a regular contributor to The Globe and Mail on topics pertaining to leadership and business communication.