Who is this for?
- Department managers, line supervisors, team leaders or others in positions that require them to manage and document employee performance
- HR professionals who want an overview of the implementation end of performance management will also benefit from attending
"This program has changed my outlook, behaviour, attitude and most importantly, how I lead in my workplace to bring people together towards a common vision."
Benefits for you
- Set objectives to achieve both role-specific and professional development results
- Find an effective middle ground between micro-managing and being laissez-faire
- Support a perception of fairness and consistency
- Manage the performance of high, solid and marginal employees
- Feel confident managing individuals and teams, in person and remotely
- Motivate people to go the extra mile for the team and organization
"This course provided me with current ideas and processes, and gave me a road map to better harness the full potential of my team. I highly recommend it to any manager who thinks there has to be more to the performance management process within their company."
Program content
Applying the Big Five Motivators:
- Responsibility, learning and growth, career development, personal achievement, meaning and purpose
- The roles of a manager: what people want, need and expect from managers
Managing Performance Phase One: Performance Planning
- Goal setting, building accountability and measuring success
- Biases, errors and assumptions
- Rewards and their impact on motivation
Managing Remotely
- How the current climate affects metrics and development plans
- Overcoming challenges of managing remotely
Managing Performance Phase Two: Ongoing Coaching
- Managing vs. mentoring vs. coaching
- Active listening
- Golden rules for delivering feedback
Coaching Skills
- The GROW model of coaching
- Applied practice in listening, questioning and coaching
Managing Performance Phase Three: Reviewing Performance
- Recording and documenting
- Using multiple sources of performance data for a fairer review
- Structuring a performance review discussion
Dealing with Challenging Performance
- Navigating the escalation process, preparing to conduct a termination meeting
- Managing fall-out and team communication
Managing a Performance Feedback Conversation
- Applied practice: manager/employee role-play
Special features
This hands-on program includes group discussions, case studies, individual activity-based development and small group exercises to deepen your insights and sharpen your performance management skills.
Program leader

Amy Stanley
Upcoming sessions
For financial assistance opportunities, please refer to Financial Assistance, Scholarships and Team Rates .

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Contact a learning advisor for more details.
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Get in touch
604.822.8400 or 1.800.618.3932
exec.ed@sauder.ubc.caVisit our contact page for more information.
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