Who is this for?
- Department managers, line supervisors, team leaders or others in positions that require them to manage and document employee performance
- HR professionals who want an overview of the implementation end of performance management will also benefit from attending
"This program has changed my outlook, behaviour, attitude and most importantly, how I lead in my workplace to bring people together towards a common vision."
Benefits for you
- Set objectives to achieve both role-specific and professional development results
- Find an effective middle ground between micro-managing and being laissez-faire
- Support a perception of fairness and consistency
- Manage the performance of high, solid and marginal employees
- Feel confident managing individuals and teams, in person and remotely
- Motivate people to go the extra mile for the team and organization
"This course provided me with current ideas and processes, and gave me a road map to better harness the full potential of my team. I highly recommend it to any manager who thinks there has to be more to the performance management process within their company."
Program content
Pre-Program Video and Self-Assessment
- Assessing your performance management challenges and organizational processes
- What kind of manager do you want to be?
Day One
Morning Session
Applying the big five motivators: responsibility, learning and growth, career development, personal achievement, meaning and purpose
The roles of a manager: what people want, need and expect from managers
Introduction to the three phases of managing performance
Afternoon Session
Phase One: Performance Planning
- Goal setting, building accountability and measuring success
- Biases, errors and assumptions
- Rewards and their impact on motivation
Managing Remotely
- How the current climate affects metrics and development plans
- Overcoming challenges of managing remotely
Self-Directed Session: tools for measuring performance
Day Two
Morning Session
Phase Two: Ongoing Coaching
- Managing vs. mentoring vs. coaching
- Active listening
- Golden rules for delivering feedback
Coaching Skills
- The GROW model of coaching
- Applied practice in listening, questioning and coaching
Afternoon Session
Phase Three: Reviewing Performance
- Recording and documenting
- Using multiple sources of performance data for a fairer review
- Structuring a performance review discussion
Dealing with Challenging Performance
- Navigating the escalation process, preparing to conduct a termination meeting
- Managing fall-out and team communication
Managing a Performance Feedback Conversation
- Applied practice: manager/employee role-play
Special features
This hands-on program includes group discussions, case studies, individual activity-based development and small group exercises to deepen your insights and sharpen your performance management skills.
Program leader

Amy Stanley
Upcoming sessions
Note: participants in this program may qualify for up to $10,000 in funding through the Canada BC Job Grant program. Find out if you qualify.

-
Contact a learning advisor for more details.
-
Get in touch
604.822.8400 or 1.800.618.3932
exec.ed@sauder.ubc.caVisit our contact page for more information.
Stay in touch
Join our mailing list to receive relevant program updates and exclusive event invitations.