Managing Performance

• Department managers, line supervisors, team leaders or others in positions that require them to manage and document employee performance 
• HR professionals who want an overview of the implementation end of performance management will also benefit from attending

• Set objectives to achieve both role-specific and professional development results
• Find an effective middle ground between micro-managing and being laissez-faire
• Support a perception of fairness and consistency
• Manage the performance of high, solid and marginal employees
• Feel confident managing individuals and teams, in person and remotely
• Motivate people to go the extra mile for the team and organization

Pre-Program Video and Self-Assessment

• Assessing your performance management challenges and organizational processes
• What kind of manager do you want to be?

Day One

Morning Session

Applying the big five motivators: responsibility, learning and growth, career development, personal achievement, meaning and purpose

The roles of a manager: what people want, need and expect from managers

Introduction to the three phases of managing performance

Afternoon Session

Phase One: Performance Planning

• Goal setting, building accountability and measuring success
• Biases, errors and assumptions
• Rewards and their impact on motivation

Managing Remotely

• How the current climate affects metrics and development plans
• Overcoming challenges of managing remotely

Self-Directed Session: tools for measuring performance

Day Two

Morning Session

Phase Two: Ongoing Coaching

• Managing vs. mentoring vs. coaching
• Active listening
• Golden rules for delivering feedback

Coaching Skills

• The GROW model of coaching
• Applied practice in listening, questioning and coaching

Afternoon Session

Phase Three: Reviewing Performance

• Recording and documenting
• Using multiple sources of performance data for a fairer review
• Structuring a performance review discussion

Dealing with Challenging Performance

• Navigating the escalation process, preparing to conduct a termination meeting
• Managing fall-out and team communication

Managing a Performance Feedback Conversation

• Applied practice: manager/employee role-play

Special features

This hands-on program includes group discussions, case studies, individual activity-based development and small group exercises to deepen your insights and sharpen your performance management skills.

For financial assistance opportunities, please refer to Financial Assistance, Scholarships and Team Rates .