Executive Education

Leadership Excellence for Administrative Professionals

Become a more effective resource for peak performance in your organization

Delivered online in real time

Former title: Achieving Administrative Excellence

Administrative excellence involves much more than checking tasks off your to-do list. It requires taking a leadership mindset to ensure you are doing the right things and making the right decisions.

Designed for administrative professionals, this program develops key administration management competencies, with a specific focus on communication skills, problem solving, decision making, and working within a dispersed work environment. The goal is to help you become an effective resource for peak performance within your organization.

Online program format

Each day of the program includes facilitator-led online sessions in real time, with ample breaks provided. Sessions are highly interactive, enabling you to network with peers, brainstorm ideas, engage in skill-building activities, and receive constructive feedback. You will also have access to self-directed resources (readings, videos, self-assessments etc.) that you can review at any time.

"I enjoyed the course, and I learned some great tools that I can use back at the office. I also appreciated the fact that it was offered online so that I could take it, and hope that future programs will be offered that way as well."

Jan 25 - 26, 2021

$1995.00

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Apr 30 - May 3, 2021

$1995.00

Register Now Register Now

Program schedule: January
January 25 - 26 (this two-day program takes place on consecutive days)

Program schedule: April
(This two-day program takes place on non-consecutive days)

Day One: Friday, April 30
Day Two: Monday, May 3

Program hours (applies to all days):

8:30am – 12:00pm PT
1:00pm – 4:30pm PT
_{*times subject to change}

Who is this for?

This program is designed exclusively for administrative professionals, including:

Executive assistants
Office administrators and administrative assistants
Coordinators
Customer service representatives
Clerks and record-keepers

"This program helped give me the confidence to excel in my role. It taught me how to work effectively with specific communication styles and gave me guidance on prioritizing my workload. I would recommend it to any administrative professional looking to improve their skills."

Alexandra Shiman - Executive Assistant, Walsh King LLP

Benefits for you

Hold more effective dialogues with leadership at all levels
Apply creative solutions to administrative problems and opportunities
Make better decisions about workload management based on leadership priorities
Improve your relationship with your boss and the others you support
Increase your efficiency by self-managing the way you think and respond
Employ a leadership mindset to achieve peak performance

"An excellent course, if you are looking to advance your communication and administrative skills to be a more productive and influential asset to your workplace."

Victoria Pintea - Office Coordinator/CSR Team Lead, Penfolds Roofing

Program content

Prioritizing personal and organizational objectives
Thinking more proactively with an executive frame of mind
Communicating upwards with power: options and solutions
Applying critical thinking tools for improved problem/opportunity analysis and decision making
Using mind-mapping to uncover and explore creative solutions
Developing your critical listening skills
Identifying root causes and underlying issues
Presenting solutions confidently to others at all levels
Building on the strengths of inter-generational team members
Creating a personal plan to work with remote team members

Special features

Working with other administrative professionals, you will engage in simulated demonstrations, complete specialized questionnaires, work on case studies and participate in team collaboration exercises.

Download full program description

Program leader

Tracy Page

Faculty

Tracy is an Adjunct Professor at the Sauder School of Business and certified project management professional. She works locally and internationally to help her clients deliver successfully on complex, strategic projects. Her workshops help team members improve their skills to be more effective team members on projects and in day-to-day working relationships.

Upcoming sessions

Jan 25 - 26, 2021

$1995.00

Register Now Register Now
Apr 30 - May 3, 2021

$1995.00

Register Now Register Now

Note: participants in this program may qualify for up to $10,000 in funding through the Canada BC Job Grant program. Find out if you qualify.

Contact a learning advisor for more details.
Get in touch

604.822.8400 or 1.800.618.3932
exec.ed@sauder.ubc.ca

Visit our contact page for more information.

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