Become a more effective resource for peak performance in your organization
Former title: Achieving Administrative Excellence
Administrative excellence involves much more than checking tasks off your to-do list. It requires taking a leadership mindset to ensure you are prioritizing the right things and making the right decisions.
Designed for administrative professionals, this program develops key administration management competencies, with a specific focus on communication skills, problem solving, decision making, and working within a dispersed work environment. The goal is to help you become an effective resource for peak performance within your organization.
Employ a leadership mindset to achieve peak performance
Increase your efficiency by self-managing the way you think and respond
Make better administrative decisions from an organizational and management perspective
Hold more effective dialogues with leadership at all levels
Apply creative solutions to administrative problems and opportunities
Improve your relationship with your boss and the others you support
Taking a Leadership Mindset
Prioritizing personal and organizational objectives
Thinking more proactively with an executive frame of mind
Managing Performance Proactively
Identifying root causes and underlying issues from an organizational perspective
Applying decision-making skills to workload prioritization
Communication Fluency
Collaborating with remote team members
Communicating upwards with power
Building on the strengths of inter-generational team members
Exploring Creative Solutions
Applying critical thinking tools for improved problem/opportunity analysis and decision making
Using mind-mapping and force field analysis
Special features
Working with other administrative professionals, you will engage in simulated demonstrations, complete specialized questionnaires, work on case studies and participate in team collaboration exercises. You will also create a personal plan to put your learning into action.
Tracy Page
Tracy is a certified project management consultant who works locally and internationally to help clients deliver successfully on complex strategic projects. Her workshops in project management, communication and leadership help team members develop their delivery skills and become more effective in their day-to-day working relationships.
"This program helped give me the confidence to excel in my role. I would recommend it to any administrative professional looking to improve their skills."
"An excellent course, if you are looking to advance your communication and administrative skills to be a more productive and influential asset to your workplace."