Who is this for?
This program is designed exclusively for administrative professionals, including:
- Executive assistants
- Office administrators and administrative assistants
- Coordinators
- Customer service representatives
- Clerks and record-keepers
"This program helped give me the confidence to excel in my role. It taught me how to work effectively with specific communication styles and gave me guidance on prioritizing my workload. I would recommend it to any administrative professional looking to improve their skills."
Benefits for you
- Hold more effective dialogues with leadership at all levels
- Apply creative solutions to administrative problems and opportunities
- Make better decisions about workload management based on leadership priorities
- Improve your relationship with your boss and the others you support
- Increase your efficiency by self-managing the way you think and respond
- Employ a leadership mindset to achieve peak performance
"An excellent course, if you are looking to advance your communication and administrative skills to be a more productive and influential asset to your workplace."
Program content
- Prioritizing personal and organizational objectives
- Thinking more proactively with an executive frame of mind
- Identifying root causes and underlying issues from an organizational perspective
- Presenting updates and solutions with confidence
- Building on the strengths of inter-generational team members
- Developing your critical listening skills
- Holding more effective dialogues with leadership at all levels
- Collaborating with remote team members
- Applying critical thinking tools for improved problem/opportunity analysis and decision making
- Using mind-mapping and force field analysis to uncover and explore creative solutions
- Communicating upwards with power
Special features
Working with other administrative professionals, you will engage in simulated demonstrations, complete specialized questionnaires, work on case studies and participate in team collaboration exercises. You will also create a personal plan to put your learning into action.
Program leader
Tracy Page
Upcoming sessions
Dec 14 & 16, 2021 (Online Real Time)
This program takes place on
non-consecutive days (times apply to all days):
8:30am – 12:00pm PT
1:00pm – 4:30pm PT
*times subject to change
Jan 27 - 28, 2022 (Online Real Time)
Times apply to all days:
8:30am – 12:00pm PT
1:00pm – 4:30pm PT
*times subject to change
For financial assistance opportunities, please refer to Financial Assistance, Scholarships and Team Rates .
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Contact a learning advisor for more details.
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Get in touch
604.822.8400 or 1.800.618.3932
exec.ed@sauder.ubc.caVisit our contact page for more information.
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