Leadership Excellence for Administrative Professionals

This program is designed exclusively for administrative professionals, including:

• Executive assistants
• Office administrators and administrative assistants
• Coordinators
• Customer service representatives
• Clerks and record-keepers

• Hold more effective dialogues with leadership at all levels
• Apply creative solutions to administrative problems and opportunities
• Make better decisions about workload management based on leadership priorities
• Improve your relationship with your boss and the others you support
• Increase your efficiency by self-managing the way you think and respond
• Employ a leadership mindset to achieve peak performance

• Prioritizing personal and organizational objectives
• Thinking more proactively with an executive frame of mind
• Identifying root causes and underlying issues from an organizational perspective
• Presenting updates and solutions with confidence
• Building on the strengths of inter-generational team members
• Developing your critical listening skills
• Holding more effective dialogues with leadership at all levels
• Collaborating with remote team members
• Applying critical thinking tools for improved problem/opportunity analysis and decision making
• Using mind-mapping and force field analysis to uncover and explore creative solutions 
• Communicating upwards with power

Special features

Working with other administrative professionals, you will engage in simulated demonstrations, complete specialized questionnaires, work on case studies and participate in team collaboration exercises. You will also create a personal plan to put your learning into action.