Executive Education

Leadership Excellence for Administrative Professionals

Become a more effective resource for peak performance in your organization

Former title: Achieving Administrative Excellence

Administrative excellence involves much more than checking tasks off your to-do list. It requires taking a leadership mindset to ensure you are prioritizing the right things and making the right decisions.

Designed for administrative professionals, this program develops key administration management competencies, with a specific focus on communication skills, problem solving, decision making, and working within a dispersed work environment. The goal is to help you become an effective resource for peak performance within your organization.

This program is designed exclusively for administrative professionals, including:

  • Executive assistants
  • Office administrators and administrative assistants
  • Coordinators
  • Customer service representatives
  • Clerks and record-keepers
  • Employ a leadership mindset to achieve peak performance
  • Increase your efficiency by self-managing the way you think and respond
  • Make better administrative decisions from an organizational and management perspective
  • Hold more effective dialogues with leadership at all levels  
  • Apply creative solutions to administrative problems and opportunities
  • Improve your relationship with your boss and the others you support 

Taking a Leadership Mindset

  • Prioritizing personal and organizational objectives
  • Thinking more proactively with an executive frame of mind

Managing Performance Proactively

  • Identifying root causes and underlying issues from an organizational perspective
  • Applying decision-making skills to workload prioritization

Communication Fluency

  • Collaborating with remote team members
  • Communicating upwards with power
  • Building on the strengths of inter-generational team members

Exploring Creative Solutions

  • Applying critical thinking tools for improved problem/opportunity analysis and decision making
  • Using mind-mapping and force field analysis   

Special features

Working with other administrative professionals, you will engage in simulated demonstrations, complete specialized questionnaires, work on case studies and participate in team collaboration exercises. You will also create a personal plan to put your learning into action.

Tracy Page

Tracy Page

Tracy is a certified project management consultant who works locally and internationally to help clients deliver successfully on complex strategic projects. Her workshops in project management, communication and leadership help team members develop their delivery skills and become more effective in their day-to-day working relationships.

Upcoming sessions

calendar Program dates
price_tag Fees and Taxes
notebook Format
filled_point Location
Aug 1 - 2, 2023
$2195.00 + tax (5%)



8:30am – 4:30pm in Vancouver, BC

8:30am – 4:30pm in Vancouver, BC

UBC Robson Square
Dec 12 - 13, 2023
$2195.00 + tax (5%)



8:30am – 4:30pm in Vancouver, BC

8:30am – 4:30pm in Vancouver, BC

UBC Robson Square

Participating organizations

Success stories

  "This program helped give me the confidence to excel in my role. I would recommend it to any administrative professional looking to improve their skills."
  "An excellent course, if you are looking to advance your communication and administrative skills to be a more productive and influential asset to your workplace."

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