Leadership Excellence for Administrative Professionals

This program is designed exclusively for administrative professionals, including:

• Executive assistants
• Office administrators and administrative assistants
• Coordinators
• Customer service representatives
• Clerks and record-keepers

• Hold more effective dialogues with leadership at all levels
• Apply creative solutions to administrative problems and opportunities
• Make better decisions about workload management based on leadership priorities
• Improve your relationship with your boss and the others you support
• Increase your efficiency by self-managing the way you think and respond
• Employ a leadership mindset to achieve peak performance

• Prioritizing personal and organizational objectives
• Thinking more proactively with an executive frame of mind
• Communicating upwards with power: options and solutions
• Applying critical thinking tools for improved problem/opportunity analysis and decision making
• Using mind-mapping to uncover and explore creative solutions 
• Developing your critical listening skills
• Identifying root causes and underlying issues
• Presenting solutions confidently to others at all levels
• Building on the strengths of inter-generational team members
• Creating a personal plan to work with remote team members

Special features

Working with other administrative professionals, you will engage in simulated demonstrations, complete specialized questionnaires, work on case studies and participate in team collaboration exercises.

Note:  participants in this program may qualify for up to $10,000 in funding through the Canada BC Job Grant program. Find out if you qualify.