Leadership Excellence for Administrative Professionals

This program is designed exclusively for administrative professionals, including:

• Executive assistants
• Office administrators and administrative assistants
• Coordinators
• Customer service representatives
• Clerks and record-keepers

• Hold more effective dialogues with leadership at all levels
• Apply creative solutions to administrative problems and opportunities
• Make better decisions about workload management based on leadership priorities
• Improve your relationship with your boss and the others you support
• Increase your efficiency by self-managing the way you think and respond
• Employ a leadership mindset to achieve peak performance

Taking a Leadership Mindset

• Prioritizing personal and organizational objectives
• Thinking more proactively with an executive frame of mind

Managing Performance Proactively

• Identifying root causes and underlying issues from an organizational perspective
• Applying decision-making skills to workload prioritization

Communication Fluency

• Collaborating with remote team members
• Communicating upwards with power
• Building on the strengths of inter-generational team members

Exploring Creative Solutions

• Applying critical thinking tools for improved problem/opportunity analysis and decision making
• Using mind-mapping and force field analysis   

Special features

Working with other administrative professionals, you will engage in simulated demonstrations, complete specialized questionnaires, work on case studies and participate in team collaboration exercises. You will also create a personal plan to put your learning into action.

For financial assistance opportunities, please refer to Financial Assistance, Scholarships and Team Rates .