An Introduction to Labour Relations

• Enhance your capacity to interpret the collective agreement
• Anticipate and minimize conflict with the union over leader actions 
• Develop positive approaches to performance management 
• Approach the grievance process constructively 
• Uncover root causes of chronic problems and grievances 
• Ensure a safe workplace environment 

• The organizational landscape: emerging leadership imperatives, situational leadership 101  
• The unionized workplace: the role of the union, key elements of the collective agreement, Labour Relations Code framework, union-management relations
• The work: schedules and conditions, employee expectations and responsibilities, supervisory commitments 
• Performance management: job descriptions and expectations, performance feedback, performance gaps and development  
• The team environment: employee behaviours and group relationships, workplace communication and collaboration 
• Grievances: the grievance process, grievance investigation and negotiation

Special features

This program includes case studies, group solution-seeking activities, leadership videos, guest speakers and personal assessment exercises. You will leave with tools and tactics to use in your workplace, along with a clear sense of your leadership capabilities under a collective agreement and a set of goals for improving your performance.