Analyze, document and redesign processes for dramatic improvement
This workshop draws on proven process management concepts and practices to help you build a framework for continuous improvement in your organization. Identify process improvement opportunities, and get applied experience in process mapping, lean management and other scientific methods for effective process management. Construct robust metrics that allow you to measure the status of any process in real time. Maintain effective controls for optimizing capacity and managing process variability, risk and change. Strengthen your leadership skills for supporting a culture that delivers ongoing improvement results.
Upcoming sessions
calendarNov 28 & 30, 2023
Online
info_mark
This program takes place on
non-consecutive days (times apply to all days):
9:00am – 12:00pm PT
1:00pm – 3:00pm PT
*times subject to change
This program takes place on
non-consecutive days (times apply to all days):
9:00am – 12:00pm PT
1:00pm – 3:00pm PT
*times subject to change
price_tag$2195.00 + tax (5%)
This program takes place on
non-consecutive days (times apply to all days):
Employ diagnostic tools to identify and fix broken processes, structural problems, system disconnects and problematic people issues
Create elegant processes and problem-solving practices that can help you do more with less
Allocate resources and capacity optimally to processes
Capture vital metrics on costs, timing and quality
Turn staff frustration into ideas to improve processes, people and systems
Demonstrate cost savings and return on investment opportunities to senior management
Diagnosing a Process
Process types and industry/product/service classifications
How to identify a broken process, selecting a process for redesign
Process Mapping
Types of information captured in a process map
Types of process maps, flow charting symbols
Constructing a Functional-Activity Flow Chart
Reducing frustrations, bottlenecks and bureaucracy,
Selecting high-impact ideas to be implemented immediately
Process Metrics and Basic Process Theory
Gathering time and quality cost data, the effect of variability
Using Activity Based Costing to calculate true profitability, creating a bridge to strategic planning
Process Design
Work and information flow
Matching process to desired outputs, designing reliable processes
Implementing Process Improvement
Process redesign methodology, implementation options, overcoming obstacles
Integrating Process Improvements in Your Organization
Mapping out a plan, building a team, generating support and engagement
Special features
You will explore multiple ideas on how to design processes, and apply the powerful tools you are learning to your own process issues. You will leave with an action plan to strengthen your processes and establish an environment of ongoing process improvement in your organization.
Dr. Mahesh Nagarajan
Faculty
Mahesh is the Senior Associate Dean for Research and Professor in the Operations Division at the UBC Sauder School of Business, where he holds the Alumni Chair professorship in Stochastic optimization. He is an applied mathematician whose research looks at mathematical modelling, analysis and optimization. He has also consulted widely for manufacturing, service and health care organizations around the world.
Upcoming sessions
calendarProgram dates
price_tagFees and Taxes
notebookFormat
filled_pointLocation
Nov 28 & 30, 2023
$2195.00
+ tax (5%)
Online
info_mark
This program takes place on
non-consecutive days (times apply to all days):
9:00am – 12:00pm PT
1:00pm – 3:00pm PT
*times subject to change
This program takes place on
non-consecutive days (times apply to all days):
9:00am – 12:00pm PT
1:00pm – 3:00pm PT
*times subject to change
"The high quality of teaching, learning outcomes and interactive atmosphere ensured I took away concepts that I can immediately apply at work. I'd absolutely recommend the course to anyone who asks me about it."
"This class was great. It really helped me focus in on the issues and see them from a different angle."