Executive Education

Fundamentals of Business Process Management

Analyze, document and redesign processes for dramatic improvement

This workshop draws on proven process management concepts and practices to help you build a framework for continuous improvement in your organization. Identify process improvement opportunities, and get applied experience in process mapping, lean management and other scientific methods for effective process management. Construct robust metrics that allow you to measure the status of any process in real time. Maintain effective controls for optimizing capacity and managing process variability, risk and change. Strengthen your leadership skills for supporting a culture that delivers ongoing improvement results.

This workshop is designed for those who want hands-on experience in process mapping and improvement, such as: 

  • Process improvement teams or task forces 
  • Department heads 
  • Quality and operations professionals 
  • Managers and supervisors
  • Employ diagnostic tools to identify and fix broken processes, structural problems, system disconnects and problematic people issues 
  • Create elegant processes and problem-solving practices that can help you do more with less
  • Allocate resources and capacity optimally to processes
  • Capture vital metrics on costs, timing and quality
  • Turn staff frustration into ideas to improve processes, people and systems
  • Demonstrate cost savings and return on investment opportunities to senior management

Diagnosing a Process

  • Process types and industry/product/service classifications
  • How to identify a broken process, selecting a process for redesign

Process Mapping

  • Types of information captured in a process map
  • Types of process maps, flow charting symbols 

Constructing a Functional-Activity Flow Chart

  • Reducing frustrations, bottlenecks and bureaucracy,
  • Selecting high-impact ideas to be implemented immediately

Process Metrics and Basic Process Theory

  • Gathering time and quality cost data, the effect of variability
  • Using Activity Based Costing to calculate true profitability, creating a bridge to strategic planning

Process Design

  • Work and information flow
  • Matching process to desired outputs, designing reliable processes

Implementing Process Improvement

  • Process redesign methodology, implementation options, overcoming obstacles

Integrating Process Improvements in Your Organization

  • Mapping out a plan, building a team, generating support and engagement

Special features

You will explore multiple ideas on how to design processes, and apply the powerful tools you are learning to your own process issues. You will leave with an action plan to strengthen your processes and establish an environment of ongoing process improvement in your organization.

Nagarajan Mahesh

Dr. Mahesh Nagarajan


Mahesh is the Senior Associate Dean for Research and Professor in the Operations Division at the UBC Sauder School of Business, where he holds the Alumni Chair professorship in Stochastic optimization. He is an applied mathematician whose research looks at mathematical modelling, analysis and optimization. He has also consulted widely for manufacturing, service and health care organizations around the world.

Upcoming sessions

calendar Program dates
price_tag Fees and Taxes
notebook Format
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Nov 28 & 30, 2023
$2195.00 + tax (5%)



This program takes place on non-consecutive days (times apply to all days): 9:00am – 12:00pm PT 1:00pm – 3:00pm PT *times subject to change

This program takes place on non-consecutive days (times apply to all days): 9:00am – 12:00pm PT 1:00pm – 3:00pm PT *times subject to change


Participating organizations

Success stories

"The high quality of teaching, learning outcomes and interactive atmosphere ensured I took away concepts that I can immediately apply at work. I'd absolutely recommend the course to anyone who asks me about it."
"This class was great. It really helped me focus in on the issues and see them from a different angle."

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