Fundamentals of Business Process Management

This workshop is designed for those who want hands-on experience in process mapping and improvement, such as: 

• Process improvement teams or task forces 
• Department heads 
• Quality and operations professionals 
• Managers and supervisors

• Employ diagnostic tools to identify and fix broken processes, structural problems, system disconnects and problematic people issues 
• Create elegant processes and problem-solving practices that can help you do more with less
• Allocate resources and capacity optimally to processes
• Capture vital metrics on costs, timing and quality
• Turn staff frustration into ideas to improve processes, people and systems
• Demonstrate cost savings and return on investment opportunities to senior management

• Process types and industry/product/service classifications
• Diagnosing a process: how to identify a broken process, selecting a process for redesign
• Process mapping: types of information captured in a process map, types of process maps, flow charting symbols 
• Constructing a functional-activity flow chart: reducing frustrations, bottlenecks and bureaucracy, selecting high-impact ideas
• Process metrics and basic process theory: gathering time and quality cost data, effect of variability, using Activity Based Costing to calculate true profitability, creating a bridge to strategic planning
• Process design: work and information flow, matching process to desired outputs, designing reliable processes
• Implementing process improvement: process redesign methodology, implementation options, overcoming obstacles
• Integrating process improvements in your organization: mapping out a plan, building a team, generating support and engagement

Special features

You will explore multiple ideas on how to design processes, and apply the powerful tools you are learning to your own process issues. You will leave with an action plan to strengthen your processes and establish an environment of ongoing process improvement in your organization.

For financial assistance opportunities, please refer to Financial Assistance, Scholarships and Team Rates .