Fundamentals of Business Process Management

• Employ diagnostic tools to identify and fix broken processes, structural problems, system disconnects and problematic people issues 
• Create elegant processes and problem-solving practices that can help you do more with less
• Allocate resources and capacity optimally to processes
• Capture vital metrics on costs, timing and quality
• Turn staff frustration into ideas to improve processes, people and systems
• Demonstrate cost savings and return on investment opportunities to senior management

Diagnosing a Process

• Process types and industry/product/service classifications
• How to identify a broken process, selecting a process for redesign

Process Mapping

• Types of information captured in a process map
• Types of process maps, flow charting symbols 

Constructing a Functional-Activity Flow Chart

• Reducing frustrations, bottlenecks and bureaucracy,
• Selecting high-impact ideas to be implemented immediately

Process Metrics and Basic Process Theory

• Gathering time and quality cost data, the effect of variability
• Using Activity Based Costing to calculate true profitability, creating a bridge to strategic planning

Process Design

• Work and information flow
• Matching process to desired outputs, designing reliable processes

Implementing Process Improvement

• Process redesign methodology, implementation options, overcoming obstacles

Integrating Process Improvements in Your Organization

• Mapping out a plan, building a team, generating support and engagement

Special features

You will explore multiple ideas on how to design processes, and apply the powerful tools you are learning to your own process issues. You will leave with an action plan to strengthen your processes and establish an environment of ongoing process improvement in your organization.