Executive Education

Essentials in Supervisory Skills

Act as a valued intermediary within your organization

Sitting at the nexus between non-managerial staff and management, supervisors inhabit a critical position within the organization.

This program develops essential skills for supervising and leading with confidence. Improve your ability to oversee staff, manage priorities and solve problems. Act as a valued intermediary who can communicate smoothly between all levels, ensuring that objectives get heard, tasks get acted upon, and everyone receives the support they need.

  • Supervisors and non-managerial team heads who want to develop essential skills in supervision and leadership
  • High-potential professionals who wish to take the next step in their career
  • Make the transition from “doing” to “planning and supervising”
  • Rationally apply information to make better decisions
  • Ease workloads by organizing priorities, managing disruptions and delegating tasks
  • Motivate non-managerial staff to commit to and act on directives sent from above
  • Work effectively with all levels of management
  • Become a skilled conduit of communication between managers and front-line staff
  • Advance your career up the organizational ladder

The Role of the Supervisor

  • Supervisors vs. managers: roles and responsibilities
  • Building your plan to become a more effective supervisor

Essential Supervisory Leadership Skills

  • Leading direct and indirect reports, vendors and customers 
  • Motivating front-line staff and monitoring performance

Problem Solving

  • Types of information to gather and key questions to ask
  • Using critical thinking to evaluate information and assess problems

Workload Management

  • Organizing and managing multiple priorities
  • Setting goals, handling interruptions and delegating

Communicating Across the Organization

  • Increasing your influence with management and translating expectations back down the lines
  • Working collaboratively across business units and with other supervisors

Special features 

You will explore innovative ways to form professional alliances, collaborate on organizational challenges and build strong and lasting solutions.

Robert Murray

Robert Murray

Robert is a Partner in the Incrementa Group, a strategy, leadership development and business optimization organization. An award-winning transformational leader, he has led 18 different turn-around projects in more than 20 countries where the culture was toxic and debilitating to success. A passionate educator, he is also a sought-after speaker and an Amazon #1 best-selling author on issues relating to customer-centric cultures, strategy, transformation and leadership.

Upcoming sessions

calendar Program dates
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notebook Format
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Nov 28 - 29, 2023
$2195.00 + tax (5%)



8:30am – 4:30pm in Vancouver, BC

8:30am – 4:30pm in Vancouver, BC

UBC Robson Square

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