Essentials in Supervisory Skills

• Make the transition from “doing” to “planning and supervising”
• Rationally apply information to make better decisions
• Ease workloads by organizing priorities, managing disruptions and delegating tasks
• Motivate non-managerial staff to commit to and act on directives sent from above
• Work effectively with all levels of management
• Become a skilled conduit of communication between managers and front-line staff
• Advance your career up the organizational ladder

The Role of the Supervisor

• Supervisors vs. managers: roles and responsibilities
• Building your plan to become a more effective supervisor

Essential Supervisory Leadership Skills

• Leading direct and indirect reports, vendors and customers 
• Motivating front-line staff and monitoring performance

Problem Solving

• Types of information to gather and key questions to ask
• Using critical thinking to evaluate information and assess problems

Workload Management

• Organizing and managing multiple priorities
• Setting goals, handling interruptions and delegating

Communicating Across the Organization

• Increasing your influence with management and translating expectations back down the lines
• Working collaboratively across business units and with other supervisors

Special features 

You will explore innovative ways to form professional alliances, collaborate on organizational challenges and build strong and lasting solutions.