Who is this for?
- Supervisors and non-managerial team heads who want to develop essential skills in supervision and leadership
- High-potential professionals who wish to take the next step in their career
Benefits for you
- Make the transition from “doing” to “planning and supervising”
- Rationally apply information to make better decisions
- Ease workloads by organizing priorities, managing disruptions and delegating tasks
- Motivate non-managerial staff to commit to and act on directives sent from above
- Work effectively with all levels of management
- Become a skilled conduit of communication between managers and front-line staff
- Advance your career up the organizational ladder
Program content
- The role of the supervisor: supervisors vs. managers, how organizational change affects your role, building your personal plan to become a more effective supervisor
- Essential supervisory leadership skills: leading direct and indirect reports, leading vendors and customers, motivating front-line staff, monitoring staff performance
- Problem solving: types of information to gather and key questions to ask, using critical thinking to evaluate information, problem definition tools for assessing problems correctly
- Workload management: organizing and managing multiple priorities, setting goals for yourself and your team, handing interruptions, delegating tasks to others
- Communicating across the organization: increasing your influence with management, translating objectives and expectations back down the lines, working collaboratively across business units and with other supervisors
Special features
You will explore innovative ways to form professional alliances, collaborate on organizational challenges and build strong and lasting solutions.
Program leader

Robert Murray
Robert is a Partner in the Incrementa Group, a strategy, leadership development and business optimization organization. An award-winning transformational leader, he has led 18 different turn-around projects in more than 20 countries where the culture was toxic and debilitating to success. A passionate educator, he is also a sought-after speaker and an Amazon #1 best-selling author on issues relating to customer-centric cultures, strategy, transformation and leadership.
Upcoming sessions
Stay tuned for future offerings of this program! Please contact us to notify you when it will be offered again. You may also subscribe to our email list for Executive Education program updates and exclusive event invitations.
For financial assistance opportunities, please refer to Financial Assistance, Scholarships and Team Rates .

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Contact a learning advisor for more details.
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Get in touch
604.822.8400 or 1.800.618.3932
exec.ed@sauder.ubc.caVisit our contact page for more information.
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