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Design customer programs that strengthen your organization’s competitive advantage

In today’s hyper-competitive business environment, one way to gain sustainable advantage is to create a customer base that cherishes the value and experience they have interacting with your organization.
 
This program focuses on developing and leading a customer service strategy and culture. Build customer programs that drive retention and revenue growth, while cultivating customers who become your best advertisements. Create a corporate culture that fosters company-wide commitment to customer service excellence.

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