Connecting with Customers through Social Media

Use social media to bring people together in turbulent times

Delivered online in real time

Without a well-managed communication plan, turbulent times can drive people apart: a dynamic that has become all too clear during the current pandemic, economic crisis and political upheaval. Fortunately, social media offers businesses a powerful tool for re-establishing community connections and good will. 

This program is essential for organizational leaders who wish to stay connected with customers. Learn how social media is uniquely suited for communicating in an authentic manner. Harness the power of social media to be truly present for your audience, boost community engagement and demonstrate leadership in times of uncertainty. 

Online program format

This one-day program includes two facilitator-led online sessions in real time: one in the morning and one in the afternoon. Each interactive session lasts about 3 hours, including breaks. You will also have access to self-directed resources (readings, videos, etc.) that you can review at any time.

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