Executive Education

Conflict Management Strategies

Make conflict resolution part of a healthy work environment

Explore ways to make conflict management a core element of organizational strategy through the adoption of conflict resolution structures and processes including third-party roles. Prevent conflicts when possible, and resolve them in a fair and considerate manner when they do occur. Practice techniques for managing conflict on personal and team levels, and leave with an action plan for applying a conflict resolution process in your organization.

The course includes techniques for managing conflicts between managers and workers, as well as between co-workers. It does not cover legal, contractual or societal conflicts.

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