Who is this for?
Front-line supervisors, team leaders and middle managers charged with responsibility for maintaining a healthy and productive workplace. Managers from any industry will benefit from attending.
Benefits for you
- Increase your awareness of how you respond to conflict and adapt your conflict response style to particular situations
- Identify behaviours and language that tend to provoke conflict
- Develop collaborative skills and communication habits that will help deflect and/or resolve conflicts
- Recognize powerful unstated conflicts and make them explicit, so they can be treated
- Use time-tested third-party techniques to assist others in resolving conflicts
- Structure a conflict management process in ways that reduce or resolve conflict
"Great content and delivery! Through this course, I feel better equipped—personally and professionally—to address conflicts."
Program content
- Sources and types of conflict, insights from brain science and psychology that help resolve conflict
- Alternative ways of responding to conflict: how do you tend to respond, how do others respond differently, benefits of alternative approaches
- Managing conflict resolution: defining positions and interests, framing and defining conflicts, developing an effective roadmap for resolution, facilitating the conflict management process
- Communication skills in conflict resolution: obstacles to communication, shifting from confrontational to collaborative language, listening, empathy and understanding, asking the right questions
- Making conflict outcomes positive: the power of motivations, avoiding/deescalating emotional responses, managing difficult conversations
Special features
This program combines structured frameworks, skill development and role-playing exercises. You will develop a personal conflict profile and design an action plan for managing conflict better. You’ll also apply conflict resolution practices to your own work situation.
Program leader

Trevor Sones
Upcoming sessions
Note: participants in this program may qualify for up to $10,000 in funding through the Canada BC Job Grant program. Find out if you qualify.

-
Contact a learning advisor for more details.
-
Get in touch
604.822.8400 or 1.800.618.3932
exec.ed@sauder.ubc.caVisit our contact page for more information.
Stay in touch
Join our mailing list to receive relevant program updates and exclusive event invitations.