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Executive Education

Conflict Management Strategies

Make conflict resolution part of a healthy work environment

Explore ways to make conflict management a core element of organizational strategy through the adoption of conflict resolution structures and processes including third-party roles. Prevent conflicts when possible, and resolve them in a fair and considerate manner when they do occur. Practice techniques for managing conflict on personal and team levels, and leave with an action plan for applying a conflict resolution process in your organization.

This program includes techniques for managing conflicts between managers and workers, as well as between co-workers. It does not cover legal, contractual or societal conflicts.

Please check back in January 2021 for upcoming offerings of this program. You may also subscribe here to receive email updates about Executive Education programs.

Who is this for?

Front-line supervisors, team leaders and middle managers charged with responsibility for maintaining a healthy and productive workplace.

"This is a very good content tune-up for people who are accustomed to working under older, more traditional methods of workplace communication."

Kent Harrison - Sergeant, H.R., Vancouver Police Department

Benefits for you

Adapt your conflict response style to particular situations
Respond more effectively to the emotional content of conflict
Develop collaborative and communication skills to better help avoid and resolve conflicts
Frame and set boundaries around conflict
Mobilize third-party techniques to help others resolve conflicts
Design and implement team-based conflict management and employee advocacy systems

"Great content and delivery! Through this course, I feel better equipped—personally and professionally—to address conflicts."

Lydia Elder - HR Director, Power to Change

Program content

Sources and types of conflict
Alternative ways of responding to conflict: aggressive, assertive and problem-solving responses--how do you tend to respond?
Managing conflict resolution: surfacing inexplicit conflict so it can be treated, developing and facilitating an effective conflict resolution process
Communication: obstacles to communication, using collaborative language, listening with empathy, speaking assertively
Making conflict resolution a strategic organizational objective
Making conflict OK: avoiding reactance, learning from conflict, reducing the corrosive impact of conflict while fostering its creative potential

Special features

You will develop personal and team conflict profiles, and design a plan for better managing conflict at both levels. You’ll also apply conflict resolution practices to your own work situation.

Download full program description

Program leader

Dr. Tom Knight

Faculty

Tom is an Associate Professor at the Sauder School of Business. He conducts programs in negotiations, HR management and labour relations. His interests focus on alternative approaches to negotiations and workplace conflict resolution. He has consulted for a wide range of organizations in conflict management and collaborative union-management relations.

Upcoming sessions

Please check back in January 2021 for upcoming offerings of this program. You may also subscribe here to receive email updates about Executive Education programs.

Note: participants in this program may qualify for up to $10,000 in funding through the Canada BC Job Grant program. Find out if you qualify.

Contact a learning advisor for more details.
Get in touch

604.822.8400 or 1.800.618.3932
exec.ed@sauder.ubc.ca

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