Conflict Management Strategies

Front-line supervisors, team leaders and middle managers charged with responsibility for maintaining a healthy and productive workplace. Managers from any industry will benefit from attending.

• Increase your awareness of how you respond to conflict and adapt your conflict response style to particular situations 
• Identify behaviours and language that tend to provoke conflict 
• Develop collaborative skills and communication habits that will help deflect and/or resolve conflicts 
• Recognize powerful unstated conflicts and make them explicit, so they can be treated 
• Use time-tested third-party techniques to assist others in resolving conflicts 
• Structure a conflict management process in ways that reduce or resolve conflict 

• Sources and types of conflict, insights from brain science and psychology that help resolve conflict
• Alternative ways of responding to conflict: how do you tend to respond, how do others respond differently, benefits of alternative approaches
• Managing conflict resolution: defining positions and interests, framing and defining conflicts, developing an effective roadmap for resolution, facilitating the conflict management process 
• Communication skills in conflict resolution: obstacles to communication, shifting from confrontational to collaborative language, listening, empathy and understanding, asking the right questions 
• Making conflict outcomes positive: the power of motivations, avoiding/deescalating emotional responses, managing difficult conversations 

Special features

This program combines structured frameworks, skill development and role-playing exercises. You will develop a personal conflict profile and design an action plan for managing conflict better. You’ll also apply conflict resolution practices to your own work situation. 

Note:  participants in this program may qualify for up to $10,000 in funding through the Canada BC Job Grant program. Find out if you qualify.