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Make conflict resolution part of a healthy work environment

While differences and disagreements between people are inevitable, conflict is not inherently corrosive. It can be part of a productive work environment provided it is skillfully managed. 

In this program, you will gain key insights on workplace conflict and learn ways to manage, resolve or deescalate it. Assess your personal style and approach to conflict, and practice new skills for managing conflict on both individual and team levels. Anticipate and prevent conflicts when possible, and resolve them in a fair and considerate manner. Leave with an action plan for applying your learnings to conflict situations in your workplace.  

The program focuses on the individual dynamics of conflict resolution, including conflicts between managers and workers as well as between co-workers. It does not cover legal or contractual conflicts (e.g. collective bargaining) or broader societal conflicts like aboriginal land claims. 

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