Conflict Management Strategies

Front-line supervisors, team leaders and middle managers charged with responsibility for maintaining a healthy and productive workplace. Managers from any industry will benefit from attending.

• Increase your awareness of how you respond to conflict and adapt your conflict response style to particular situations 
• Identify behaviours and language that tend to provoke conflict 
• Develop collaborative skills and communication habits that will help deflect and/or resolve conflicts 
• Recognize powerful unstated conflicts and make them explicit, so they can be treated 
• Use time-tested third-party techniques to assist others in resolving conflicts 
• Structure a conflict management process in ways that reduce or resolve conflict 

• Sources and types of conflict, insights from brain science and psychology that help resolve conflict
• Alternative ways of responding to conflict: how do you tend to respond, how do others respond differently, benefits of alternative approaches
• Managing conflict resolution: defining positions and interests, framing and defining conflicts, developing an effective roadmap for resolution, facilitating the conflict management process 
• Communication skills in conflict resolution: obstacles to communication, shifting from confrontational to collaborative language, listening, empathy and understanding, asking the right questions 
• Making conflict outcomes positive: the power of motivations, avoiding/deescalating emotional responses, managing difficult conversations 

Special features

This program combines structured frameworks, skill development and role-playing exercises. You will develop a personal conflict profile and design an action plan for managing conflict better. You’ll also apply conflict resolution practices to your own work situation. 

For financial assistance opportunities, please refer to Financial Assistance, Scholarships and Team Rates .