Communication and Emotional Intelligence for Managers

• Uncover and define your own leadership and communication style
• Understand how your actions and words affect others
• Open communication channels through empathy and active listening
• Recognize what motivates others and communicate to them according to their needs
• Inspire people by appealing to their values
• Deliver helpful and supportive feedback, and seek feedback for oneself

This course is designed to develop real-world skills while deepening your self-awareness. It employs a dynamic mix of group discussions, activity-based development and feedback to help you reach your potential.

• Developing Emotional Intelligence: becoming more self-aware, controlling defensive impulses, aligning your actions with your values, managerial compassion vs. holding people accountable
• The Johari Window: absorbing and sharing information relevant to more effective, open, two-way working relationships
• Bolman and Deal’s 4 Frames: choosing the best communication approach to given situations
• How hierarchy and power affect communication: choosing types of power that will garner commitment and avoid negative reactions
• Practicing active, engaged listening
• The art of giving and receiving feedback
• Building trust and respect