Communicating without Authority

• Develop a more constructive mindset and behaviours when you are working from a position of limited authority
• Become more efficient and effective when planning and delivering your message upwards, laterally or downwards
• Acquire a new toolkit of skills for informing and persuading others assertively and diplomatically
• Explore internal and external communication obstacles and apply methods to overcome them 
• Engage others with maximum impact and acquire their buy-in
• Enhance your power, credibility and confidence when addressing others, despite your lack of authority

Communicating Upwards with Confidence

• Identifying your self-defeating obstacles when communicating upwards 
• Engaging people with more authority to give you their respect and commitment
• Crafting messages with impact when communicating upwards 

Communicating Laterally with Assertiveness and Tact 

• Crafting and delivering messages about requirements, policies and procedures with optimal clarity
• Communicating more assertively and diplomatically while remaining authentic
• Practice: planning, creating, editing and delivering messages that balance assertiveness with tact  

 Communicating Clearly to Inform 

• What is and is not relevant when informing others—guidelines for informing with impact 
• The WSN Technique for communicating to inform when one has limited or no authority over others
• Crafting and delivering messages with clarity and impact

Communicating Persuasively to Influence 

• Giving your message persuasion appeal when you do not have authority 

• Using the ROBA technique to craft and deliver a persuasive message in a real-life conversation 

• Creating an action plan for communicating more persuasively for buy-in, commitment and action from others

Special features

You will engage in hands-on exercises to hone the skills you are learning, and receive constructive feedback from your facilitator and peers. You will also get self-assessments, checklists and templates for communicating without authority.