Coaching and Mentoring

This workshop is for managers, team leaders and others who have the responsibility of coaching and mentoring people for increased performance and career success.

• Improve performance by engaging in effective coaching and mentoring conversations
• Adapt your coaching style to any given situation
• Expand your understanding and empathy by listening on many levels
• Ask insightful questions to get a better picture of the person and their situation
• Give and receive constructive feedback
• Forge better relationships with your team

Behaviours of a Great Coach

• What makes for a good vs. an ineffective coach?
• Making the case for coaching: benefits and opportunities

The Four Levels of Listening

• The nature and experience of listening at each level
• Small group listening practice

Asking Questions: Best Practices

• Open vs. closed questioning and when to use each
• Questioning for facts vs. questioning for feelings
• Small group questioning practice

Giving and Receiving Feedback

• A feedback model for observation/effect/suggestion
• Small group practice in giving and receiving feedback

The GROW Model

• Using an effective model of coaching and mentoring to clarify goals, gain insight, generate options and build commitment 
• Small group practice in applying the GROW model

Building your Coaching Skills

• Small group coaching practice

Special features

This experiential workshop includes hands-on exercises and demonstrations to help you build your coaching and mentoring skills. 

For financial assistance opportunities, please refer to Financial Assistance, Scholarships and Team Rates .