Izak Benbasat publications record


  1. Al-Natour, S., Benbasat, I. and Cenfetelli, R. "Designing Online Virtual Advisors to Encourage Customer Self-disclosure: A Theoretical Model and an Empirical Test" (forthcoming Journal of Management Information Systems).

  2. Xu, D., I. Benbasat, and Cenfetelli R., "The Relative Effect of the Convergence of Product Recommendations from Various Sources Online" Journal of Management Information Systems Volume 37, Issue 3, pp. 788-819, 2020.

  3. Al-Natour S, Cavusoglu, Hasan., Benbasat, Izak and Aleem, Usman, "An Empirical Investigation of the Antecedents and Consequences of Privacy Uncertainty in the Context of Mobile Apps," Information Systems Research, Volume 31, No. 4, pp 1037-1063, 2020.

  4. Seeber, I., Waizenegger, L., Seidel, S., Morana, S., Benbasat, I. and Lowry, P. (2020), "Collaborating with technology-based autonomous agents: Issues and research opportunities", Internet Research, Vol. 30 No. 1, pp. 1-18.

  5. Grover, Varun, Lindberg, Aron, Benbasat, Izak, and Lyytinen, Kalle “The Perils and Promises of Data-Driven Research in Information Systems” Journal of the Association for Information Systems, Volume 21, Issue 2 , Article 9, pp. 268-291, 2020.

  6. Islam, Najmul, Cenfetelli, R. and I. Benbasat "Organizational buyers’ assimilation of B2B platforms: effects of IT-enabled service functionality” Journal of Strategic Information Systems; Volume 29, Issue 1, March 2020.

  7. Mäntymäki, Matti , Islam, Najmul, and I. Benbasat " "What drives subscribing to premium in freemium services? A consumer value-based view of differences between upgrading to and staying with premium" Information Systems Journal Volume 30, No. 2, March 2020, pp. 295-333.

  8. Benbasat, I., Dimoka, A., Pavlou, P. and Qiu, L. “The role of demographic similarity in people's decision to interact with online anthropomorphic recommendation agents: Evidence from a functional magnetic resonance imaging (fMRI) study” International Journal of Human Computer Studies Volume 133, pp. 56-70, 2020.

  9. Ghasemaghaei, Maryam, Hassanein, Khaled, and Izak Benbasat “Designing Recommendation Agents for Older Adults: The Roles of Cognitive Age & Agent Comprehensiveness” Management Information Systems Quarterly Volume 43 No. 1, pp. 329-346 March 2019.

  10. Grange, Camille; Benbasat, Izak; Burton-Jones, Andrew “With a little help from my friends: cultivating serendipity in online shopping environments” Information & Management Volume 56, No. 2, pp. 225-235, 2019.
  11. Tan, C.H., Teo, H.H., and I. Benbasat, “Evaluation of Decision Aids for Comparison-Shopping: An Empirical Test of the Effectiveness of Decision Support in Different Information Load Conditions”Information Systems Research June 2010, pp. 305-326.
  12. Grange, Camille; Benbasat, Izak; Burton-Jones, Andrew, "A Network-Based Conceptualization of Social Commerce and Social Commerce Value” Computers in Human Behavior Available online 20 December 2018
  13. Ho, S.M., Kaarst-Brown, M., and Benbasat, I. “Trustworthiness attribution: Inquiry into insider threat detection” Journal of the Association for Information Science and Technology Volume 69, No. 2, pp. 271-280, 2018.
  14. Xu, D., I. Benbasat, and Cenfetelli R., “The Persuasion Outcomes and the Mediating Role of the Functional Triad: The Users’ Perspective” Information Systems Journal Volume 28, pp. 956–988, 2018,
  15. Xiao, Bo, and I. Benbasat,  “Beyond Order Effect: Examining the Influence of Biased Personalized Product Recommendations on Consumers’ Decision Making Outcomes” Decision Support Systems Volume 110 pp. 46-57, 2018
  16. Katzaji, M., Cavusoglu, H., Haftor, D. and Benbasat, I. "Escalation of Commitment as an Antecedent to Noncompliance with Information Security Policy" Information and Computer Security, Volume 26 Issue: 2, pp.171-193, 2018.
  17. Grange, Camille and Izak Benbasat, “Opinion Seeking in a Social Network-Enabled Product Review Website: A Study of Word-of-Mouth in the Era of Digital Social Networks European Journal of Information Systems Volume 27, Issue 6, pp. 629-653, 2018.
  18. Xu, D., Benbasat, I., and Cenfetelli, R.,  “A Two-Stage Model of Generating Product Advice: Proposing and Testing the Complementarity Principle” Journal of Management Information Systems, Volume 43, No. 3, 2017, pp. 826-862.
  19. Yi, Cheng, Jiang, Z., and Benbasat, I., “Designing For Diagnosticity and Serendipity: An Investigation Of Social Product-Search Mechanisms” Information Systems Research, Volume 28, No. 2, 2017, pp. 413-429.
  20. Wang, W. and Benbasat, I., "Empirical Assessment of Alternative Designs for Enhancing Different Types of Trusting Beliefs in Online Recommendation Agents", Journal of Management Information Systems, Volume 33, No. 3, 2016, pp. 744-775.
  21. Wang, W., Qiu, L., Kim, D., and Benbasat, I.,  “Effects of Rational and Social Appeals of Online Recommendation Agents on Cognition- and Affect-based Trust”, Decision Support Systems Volume 86, 2016, pp. 48-60.
  22. Söllner, M., Benbasat, I., Gefen, D., Leimeister, J. M., Pavlou, P. A., “Trust,” in MIS Quarterly Research Curations, Ashley Bush and Arun Rai, ed.,
  23. Tan, C.W., Benbasat, I., and Cenfetelli, R., “An Exploratory Study of the Formation and Impact of Electronic Service Failures” Management Information Systems Quarterly Volume 40, Number 1, 2016, pp. 1-29.
  24. Xiao, Bo, and I. Benbasat, “"Designing Warning Messages for Detecting Biased Online Product Recommendations: An Empirical Investigation," Information Systems Research Volume 26, No. 2, December 2015, pp. 793-811.
  25. Krasnova, H., Widjaja T., Buxmann, P., Wenniger, H. and I. Benbasat, "Why Following Friends Can Hurt You: Empirical Investigation of the Effects of Envy on Social Networking Sites" Information Systems ResearchVolume 26, Issue 3, September 2015, Pages 585-605.
  26. Yi, Cheng, Z. Jiang, and I. Benbasat, “Enticing and Engaging Consumers via Online Product Presentations: The Effects of Restricted Interaction Design” Journal of Management Information Systems Volume 31, No. 4, Spring 2015 pp. 213-242.
  27. Kim, T.H., Lee, J.-N., Chun, J.U., and Benbasat, I. “Understanding the effect of knowledge management strategies on knowledge management performance: A contingency perspective” Information & Management,Volume 51, Issue 4, June 2014, Pages 398-416.
  28. Cavusoglu, Huseyin, Cavusoglu, Hasan, Son, Jai, and I. Benbasat, “Information Security Controls in Organizations: Multidimensionality of the Construct and a Nomological Model” Information and Management, Volume 52, Issue 4, June 2015, pp. 385-400.
  29. Ho, S.M., and I. Benbasat, “Dyadic Attribution Model: A Mechanism to Assess Trustworthiness in Virtual Organization” Journal of the Association for Information Science and Technology, 65(8) 1555–1576, August 2014.
  30. Xu D. J., I. Benbasat, R. Cenfetelli, 2014 “The Nature and Consequences of Trade-Off Transparency in the Context of Recommendation Agents,” Management Information Systems Quarterly, 38(2), pp. 379-406.
  31. Xu D. J., I. Benbasat, R. Cenfetelli, 2014 “The Influences of Online Service Technologies and Task Complexity on Efficiency and Personalization,” Information Systems Research, 25(2), pp 420-436.
  32. Wang, W. and Benbasat, I. “A Contingency Approach for Investigating the Effects of Decision Strategy and User-System Interaction Mode on Web Based Consumer Decision Support Systems” Information Systems Research, September 2013, pp. 861-876.
  33. Xu, D., Benbasat, I., and Cenfetelli, R., “Integrating Service Quality with System and Information Quality: An Empirical Test in the E-Service Context” Management Information Systems Quarterly, Vol. 37 Issue 1, September 2013, pp. 777-794.
  34. Tan, C.W., Benbasat, I. and Cenfetelli, R., “IT-Mediated Customer Service Content and Delivery in Electronic Governments: An Empirical Investigation of the Antecedents of Service Quality.” Management Information Systems Quarterly, March 2013, pp. 77-109.
  35. Dimoka, Angelika, Rajiv D. Banker, Izak Benbasat, Fred D. Davis, Alan R. Dennis, David Gefen, Alok Gupta, Anja Ischebeck, Peter Kenning, Paul A. Pavlou, Gernot Mϋller-Putz, René Riedl Detmar W. Straub, Jan vom Brocke, Bernd Weber, “On the Use of Neurophysiological Tools in IS Research: Developing a Research Agenda for NeuroIS” Management Information Systems Quarterly, September 2012.
  36. Nevo, D., Benbasat, I., and Wand, Y., “The Knowledge Demands of Expertise Seekers in Two Different Contexts: Knowledge Allocation Versus Knowledge Retrieval”, Decision Support Systems, Volume 53, Issue 3, June 2012, pp.482-489.
  37. Nevo, D., Benbasat, I. and Wand, Y., “Understanding Technology Support for Organizational Transactive Memory: Requirements, Application, and Customization”  Journal of Management Information Systems, Volume 28, Number 4, Spring 2012, 69-97.
  38. Lee, Y.E., and Benbasat, I., “Effects of attribute conflicts on consumers’ perceptions and acceptance of product recommendation agents: extending the effort-accuracy framework” Information Systems Research, December 2011 vol. 22 no. 4 pp. 867-884.
  39. Xu, D., I. Benbasat, and Cenfetelli R., “The Effect of Perceived Service Quality, Perceived Sacrifice, and Perceived Service Outcomes on Online Customer Loyalty” Journal of the Association for Information Systems, Vol. 12: Iss. 11, Article 1, 2011)
  40. Xiao, B. and I. Benbasat, “Product-Related Deception in e-Commerce: A Theoretical Perspective” Management Information Systems Quarterly, Volume 35 Issue 1 March 2011, pp. 169-195.
  41. Al-Natour, S., Benbasat, I. and Cenfetelli, R., “The Adoption of Online Shopping Assistants: Perceived Similarity as an Antecedent to Evaluative Beliefs” Journal of the Association for Information Systems, Vol.12, Issue 5, 2011, pp.347-374.
  42. Glover, S. and Benbasat, I., “A Model of E-Commerce Transaction Perceived Risk” International Journal of Electronic Commerce Vol. 15, No. 2, Winter 2010-11, pp. 47-78.
  43. Swanson, B., King, J.L, Benbasat, I. and Kemerer, C., “The Early Years of ISR: The Recollections of the Editors”, Information Systems Research Vol. 21, No. 4, December 2010, pp. 665-674. (invited paper)
  44. Zhu, L., I. Benbasat, and J. Jiang, “Let’s Shop Online Together: An Empirical Investigation of Collaborative Online Shopping Support,” Information Systems Research Vol. 21, No. 4, December 2010, pp. 872-891.
  45. Lee, Y.E., and Benbasat, I., “Consumers’ In-Store Decision Making with Mobile Product Recommendation Agents” ACM Transactions on Computer Human Interaction Vol. 17, No. 4, Article 17, pp. 17:1-17-32.
  46. Qiu, L. and Benbasat, I., “Do Looks Matter? A Study of Demographic Embodiments of Product Recommendation Agents in Electronic Commerce” International Journal of Human-Computer Studies Vol. 68, Issue 10, October 2010, pp. 669-688.
  47. Bulgurcu, Burcu, Cavusoglu, Hasan, and Benbasat,I., “Information Security Policy Compliance: An Empirical Study of Rationality-Based Beliefs and Information Security Awareness” Management Information Systems Quarterly, Vol. 34 No. 3, September 2010, pp. 523-548.
  48. Kim, D., and Benbasat, I. 2009-10. “Trust-Assuring Arguments in B2C E-Commerce: Impact of Content, Source, and Price on Trust.,” Journal of Management Information Systems, (26 3), pp 175-206.
  49. Grange, Camille; Benbasat, Izak; Burton-Jones, Andrew, "A Network-Based Conceptualization of Social Commerce and Social Commerce Value” Computers in Human Behavior, Vol. 108, July 2020, 105855.