Irene Kim

Irene Kim

Irene Kim

BSc. (UBC), MSc., PhD (Wilfrid Laurier University)
Sessional Lecturer, Organizational Behaviour and Human Resources Division

Selected Publications

van Jaarsveld, D. D., Walker, D. D., & Kim, S. K. (November 9, 2022). Encouraging good behavior from your customers. Harvard Business Review.

Kim, S. K., Zhan, Y., Hu, X., & Yao, X. (2021). Effects of customer entitlement on employee emotion regulation, conceding service behaviour, and burnout: The moderating role of customer sovereignty belief. European Journal of Work and Organizational Psychology, 30, 23-39.

Zhan, Y., Kim, S. K., Zhou, L., Xie, B., Li, Y., Wen, B., & Nie, L. (2019). Patient violence and health professionals' occupational outcomes in China: A time-lagged survey study. International Journal of Nursing Studies, 94, 120-130. 

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