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Irene Kim

Irene Kim

Irene Kim

BSc. (UBC), MSc., PhD (Wilfrid Laurier University)
Sessional Lecturer, Organizational Behaviour and Human Resources Division

Selected Publications

Kim, S. K., Zhan, Y., Hu, X., & Yao, X. (2021). Effects of customer entitlement on employee emotion regulation, conceding service behaviour, and burnout: The moderating role of customer sovereignty belief. European Journal of Work and Organizational Psychology, 30, 23-39. https://doi.org/10.1080/1359432X.2020.1797680

Zhan, Y., Kim, S. K., Zhou, L., Xie, B., Li, Y., Wen, B., & Nie, L. (2019). Patient violence and health professionals' occupational outcomes in China: A time-lagged survey study. International Journal of Nursing Studies, 94, 120-130. https://doi.org/10.1016/j.ijnurstu.2018.11.010 

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