info_mark

Irene Kim

scroll_arrow
Irene Kim

Irene Kim

BSc. (UBC), MSc., PhD (Wilfrid Laurier University)
Sessional Lecturer, Organizational Behaviour and Human Resources Division

Selected Publications

van Jaarsveld, D. D., Walker, D. D., & Kim, S. K. (November 9, 2022). Encouraging good behavior from your customers. Harvard Business Review. https://hbr.org/2022/11/encouraging-good-behavior-from-your-customers

Kim, S. K., Zhan, Y., Hu, X., & Yao, X. (2021). Effects of customer entitlement on employee emotion regulation, conceding service behaviour, and burnout: The moderating role of customer sovereignty belief. European Journal of Work and Organizational Psychology, 30, 23-39. https://doi.org/10.1080/1359432X.2020.1797680

Zhan, Y., Kim, S. K., Zhou, L., Xie, B., Li, Y., Wen, B., & Nie, L. (2019). Patient violence and health professionals' occupational outcomes in China: A time-lagged survey study. International Journal of Nursing Studies, 94, 120-130. https://doi.org/10.1016/j.ijnurstu.2018.11.010 

Links and other information

Contact Information

Office: Henry Angus 684C
Email: irene.kim@sauder.ubc.ca

Research Interests

  • Work stress and employee well-being in customer service context
  • Constructive and destructive workplace behavior
  • Leadership

Courses taught in 2022-2023

  • Managing The Employment Relationship (BCom)
  • Organizational Behaviour (B+MM, BCom)
  • Principles of Organizational Behaviour (BCom Minor)