Rude customers, who run amok in grocery stores and airplanes, can be a nuisance to their fellow customers and sales staff.
In an article on the subject, the Sydney Morning Herald features a recent Sauder study, co-authored by PhD graduate Lily Lin and Senior Associate Dean Darren Dahl, which suggests that retail staff should be proactive about policing bad behaviour.
According to the researchers, successful interventions by store associates can ease aggression between shoppers and deflate potential conflicts.
The story also appeared in the Canberra Times.
