Frequently Asked Questions

  • The fee for our open enrolment courses includes all course materials (pens, books, binders, paper), refreshment breaks and lunches. The fee is subject to, but does not include 5% GST. Although we reserve the right to change the course fees without notice, every attempt will be made to honour the fees posted on this website for the dates indicated.

  • Payment for each registered program is due prior to the start of the program.

    • To pay via Credit Card (We do not accept AMEX) - Please call our registration team at 1.800.618.3932.
    • To pay via Cheque - Please send your cheque payable to UBC Sauder School of Business at 1600 - 800 Robson Street, Vancouver, BC, Canada, V6Z 3B7
    • To pay via UBC Journal Voucher - Please email us a copy of a signed JV to exec.ed@sauder.ubc.ca

     

  • When a team of three to six people from the same organization attends the same course* on the same date, each registrant receives a discount of 10% off the regular course fee. To take advantage of this promotion, please contact us before registration.

    *Discount only applies to 2-3 day courses.

    Tel: 604-822-8400 
    Toll Free: 1-800-618-EXEC (for calls inside Canada)

  • There is an underground parking lot available at our facility. To access the Impark 800 St. Robson Lot 110 location, travel to the corner of Howe Street and Nelson Street (Howe Street is a one-way street). Once you have entered the parking lot follow the directional signs to UBC Robson Square the below ground parking area. Please click here for more information.

    • Hourly $3.75/(Park until 6:00pm $18)
    • Park until 6:00 AM – $24.00
    • Coins and credit cards accepted

     

  • The course fee is due and payable at the time of registration. An invoice will be issued and emailed to you immediately. If you would like to edit details on the invoice, such as the company address or add a PO number, please contact us and we will issue a revised invoice.

    Tel: 604-822-8400 
    Toll Free: 1-800-618-EXEC (for calls inside Canada)

  • Course attendance is limited; however, if there is space available, it is possible to accommodate for a last-minute registration at any time up to the day before the commencement date. If in doubt please call or email to confirm space availability. For self-serve registrations, you can check the availability for all our open enrolment courses on the right-hand rail (a text indicator will show when there are fewer than 5 seats left per offering).

  • Open Enrolment Courses

    For Cancellations received: 

    • Greater than 21 days before the course, you will receive a refund or transfer to another course with no administration fee
    • 20 to 6 days before the course, you will receive a refund or transfer to another course less a $250 administration fee
    • 5 to ONE day(s) before the course, you will receive a refund or transfer to another course less a $500 administration fee
    • If you cancel within 24 hours, or do not attend the course, you are NOT eligible for any refunds or transfers.

    Substitutions are welcome. If you cannot attend, substitutions are permitted any time up to and including the first day of the course.

    In-Residence Programs - (those that include accommodations) 

    Deposits are due upon registration.

    For Cancellations received:

    • Greater than 30 days before the course, you will receive a full refund or transfer to another course with no administration fee
    • 29 to 8 days before the course, you will receive a refund or transfer to another course less 50% of the program fee
    • Within 7 days before, or do not attend the course, you are NOT eligible for any refunds, transfers or credits.

    Substitutions are welcome. If you cannot attend, substitutions are permitted any time up to and including the first day of the course.

  • Please log onto your account here with your CWL username. Once logged in, click "Registration History" at the top and you can download the completion letter for any course you've taken.

  • If you are traveling to Vancouver from outside Canada and require a visa, please note that for our 1-3 day courses we are unable to issue letters of invitation. If you are planning to attend a week-long program in-residence, please contact us to review your eligibility for a program enrolment confirmation letter.

  • Open enrolment courses run from 8:30 am until 4:30 pm on the days indicated. Short term open enrolment courses are held at the UBC Robson Square campus. In-residence programs are held at a hotel in downtown, Vancouver.

    Located in the heart of downtown Vancouver, our main location of UBC Robson Square is a vibrant learning centre that is easily accessible to learners throughout the Lower Mainland. 

    Robson Square is just a short walk from the Fairmont Hotel Vancouver, where many of our in-residence course participants stay, as well as the many amenities of downtown Vancouver.

    The facility has more than 70,000 square feet of welcoming meeting rooms, program facilities, break-out areas, computer labs and reception areas. Click here for more detailed instructions on how to visit our facility.

  • For courses held at UBC Robson Square we recommend that you contact the Fairmont Hotel Vancouver for a preferred Sauder Executive Education rate (subject to availability).

    900 West Georgia Street
    Vancouver, BC V6C 2W6
    (Map Location)  
    For Reservations (subject to availability) - Click here

    Contact:

    Phone: 604-684-3131 OR 1-866-540-4452
    Email: hvc.reservations@fairmont.com
    ** Please request Sauder School of Business corporate rate **

  • Meals are included as part of the course fee. Breakfast is available at 8:00 am and lunch begins at noon. Light snacks and refreshments are provided in the morning and afternoon. We can accommodate for food allergies/dietary restrictions if information is given at time of registration.

  • We suggest a business casual dress code for participants. There are networking opportunities available during lunch and morning/afternoon breaks.

  • In the event of a last minute scheduling problem, we reserve the right to substitute a fully qualified speaker who is not listed in the course description.

    We also reserve the right to cancel or change dates of any executive program due to insufficient enrollment or extremely poor weather. If a course is cancelled for any reason, the University's liability is limited to a full refund of the program fee. Participants are responsible for their individual travel arrangements and costs. Travel insurance is recommended in the unlikely event that a program is cancelled or dates change – please ensure that the travel insurance purchased covers this type of cancellation.