Certificate in Dental Practice Management

Business strategy

• Identify your goals and evaluate business challenges and opportunities
• Understand industry trends as they affect dentistry and your practice 
• Consider numerous ways to reduce your costs
• Appreciate all the pros and cons of new technology

Accounting/finance

• Assess your own practice, and identify and measure Key Performance Indicators
• Determine what your practice is worth
• Interpret your Financial Statements to uncover hidden costs
• Evaluate cost structures and cash flow

Leading people

• Broaden your understanding of effective leadership
• Build a culture that reflects your strategy and values
• Design an effective performance management and reward system
• Address one-on-one challenges; lead others to lead themselves

Operations

• Identify what drives efficiency in your practice
• Streamline your service operations
• Understand cost drivers in your service
• Design your operations to meet your strategy

Services marketing

• Understand what drives patient behaviour and how patients evaluate your practice
• Identify problem areas in service delivery that frustrate both patients and staff
• Implement techniques to measure patient perceptions and satisfaction
• Improve service delivery to increase patient satisfaction and staff morale

Special features

In addition to formal instructional sessions, the program includes prominent guest speakers on topics such as Personal Wealth Management, Investment Strategies and other areas critical to personal and professional success.

"I have never found a course like this available for dentists and their team members. It is unique and informative. The course exceeds all expectations and delivers material and, most importantly, effective tools to improve all aspects of dental practice management. It covers everything they don’t teach at dental school but is so important in creating a successful dental practice and a delightful career."

Price

The price for the complete program is $6,500. Additional participants registering from the same office will receive a 15% discount.

Cancellation policy

All cancellation requests must be made in writing.

• Between registration and 60 days prior to the first day of module 1; $500
• Between 60 and 30 days prior to the first day of module 1; $50% refund
• Between 30 and 1 day prior to the first day of module 1; no refund

Substitutions are welcome. If you cannot attend, substitutions are permitted any time up to and including the first day of the program.