MPC logo            MPC logo

Human Resource Management


The purpose of this course is to help mortgage professionals to better understand human resource management, and to familiarize them with the skills and knowledge necessary to develop and retain talented managers and employees. The first section of this course discusses the legal context of human resource management, with a particular emphasis on the provincial human rights codes with which mortgage brokers must comply. The second and third sections of the course focus on the critical thinking and leadership skills necessary to effectively conduct human resource operations.

Course Outline

Section 1: The Legal Environment and Human Resources Management
  • Canadian legal environment
  • Discrimination and human rights legislation
  • Recruitment of job applicants
  • Employee selection
  • Orientation and training
  • Supervision
  • Performance appraisal
  • Discipline and termination
  • Employee vs. contractors
Section 2: Critical Thinking and Problem Solving
  • Key aspects of critical thinking
  • Problem solving: understanding problems, generating ideals, planning for action
  • Application of critical thinking in a problem solving framework
Section 3: Understanding Leadership
  • The nature of leadership
  • Leadership and management
  • Sources of a leader’s power and influence
  • Leadership traits
  • Advances in understanding leadership traits
  • Leadership behaviour
  • Contingency theories of leadership
  • Coaching
  • Participative leadership
  • Change management
  • Conflict resolution

Course Glossary

View the glossary of important terms for this course.