Centre for Operations Excellence

The Centre for Operations Excellence (COE) is an internationally recognized operations research (OR) centre dedicated to providing value to business and academia through projects with industry and research on applied OR methods. 

We also administer the UBC Master of Management in Operations Research (MM in OR), a specialized 16-month program that provides students with an advanced education in business analytics and operations researchAs of September 2017, the MMOR program was replaced by the Master of Business Analytics (MBAN). 

Learn more about the COE

Balancing Customer Service and Financial Control for the Health Care Benefit Approval Process

The Challenge: Evaluate the efficiency and effectiveness of the current approval policy.

Value Delivered: WorkSafeBC can assess the change in Health Care Benefit Approval workload if a different authority level were to be selected and if an alternative policy were to be used to trigger financial approval. Since any decision made based on the output of the tool is data-driven, WorkSafeBC can implement policy changes with assurance, knowing the likely reduction in employee workload and improvement of timeliness of service, while maintaining a sufficient level of financial oversight...

Read more about the project (PDF, 89kb) ... 


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