Self Service
Look through our Service Catalogue or Knowledge Base to learn about available services.
Contact Us
Here are the best ways to submit technical support requests or get in touch with the Sauder Help Desk:
If possible, please send your request for technical support via email. When contacting the Help Desk via e-mail, please provide as much detail as possible (i.e. any error messages, your CWL, your office/classroom number or any other information about the problem you are having).
2. Phone: 604.822.0031(For Urgent Requests)
Contacting us by phone is best for urgent requests, such as immediate support needed in a classroom.
3. In Person: HA 451 (For Equipment Pick-up/Drop off)
If you need to pick up or drop off equipment, please come to the help desk. Otherwise, your best option is to email us your request, and then we will be delighted to assist you on a face-to-face basis.
LTS Service Request Forms
Please ensure that you have the latest version of Adobe Acrobat installed (to download, click here). Data within forms can be emailed, but cannot be saved. If you have trouble using the "Submit by Email" button, please click "Print Form" and select Adobe PDF as your printer. You can then attach this new file to your e-mail.
Blackboard Vista Course Shell Request
If you have a new class or project and require a new Vista course shell, please fill out this webform with all of the required information.
Email Account or Access Change Request
If you require a new Sauder email account or are requesting access to shared drives and folders, please fill out this form.
Event Support Request
Please fill out this form if you are planning an event for the Sauder School of Business. This will make it easier for us to process your request.
Media Duplication Request
If you are a faculty member of the Sauder School of Business looking to duplicate a cassette tape, a DVD or any other form of media, please fill out this form and return it to the Help Desk. Make sure that you have the proper copyright permissions by following the instructions within the form.
Photography Request
Looking to have some photos taken? This form is for those planning a photo-shoot.
Videoconference Request
If there are certain fields you are uncertain about, email us the form using the email button at the top right of the form with as many of the non-required fields filled out as possible. This will greatly expedite your request.
Videography Request
Interested in having something taped? This form is for those who would like a class, meeting or presentation videotaped.
Webinar Support Request
Planning an online workshop or conference? If you require LTS assistance, please fill out this form to ensure it all goes smoothly.
LTS Request Management Procedures
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All incoming requests, whether through email, phone and in person, are put into a queue system and assigned to a LTS support group (Desktop Support, Classroom Support, Learning Services, Procurement, etc.) to be addressed accordingly.
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Each request ticket is monitored and updated.
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If the urgency and impact change, please notify us and the respective support group will be notified.
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If you see one of the LTS technicians in the hallway and direct a service request through conversation, you may find your request has not been logged (because the technician is busy responding to the queue) so it is far more reliable to email the Help Desk.
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Depending on the nature of the request, the current wait time for non-critical issues can be up to five business days; however, LTS is making a best effort to clear up the queue and address all the issues in a timely manner.