Conflict Management Strategies

Make Conflict Resolution Part of a Healthy Work Environment

Explore ways to make conflict management a core element of organizational strategy through the adoption of conflict resolution structures and processes including third-party roles. Prevent conflicts when possible, and resolve them in a fair and considerate manner when they do occur. Practice techniques for managing conflict on personal and team levels, and leave with an action plan for applying a conflict resolution process in your organization.

The course includes techniques for managing conflicts between managers and workers, as well as between co-workers. It does not cover legal, contractual or societal conflicts.


  • Understand workplace conflict from a strategic perspective
  • Adapt your conflict response style to particular situations
  • Respond more effectively to the emotional content of conflict
  • Develop collaborative and communication skills to better help avoid and resolve conflicts
  • Frame and set boundaries around conflict
  • Mobilize third-party techniques to help others resolve conflicts
  • Design and implement team-based conflict management and employee advocacy systems


Canada BC Job Grant 

2017/2018 Course Calendar