- Sources and types of conflict
- Alternative ways of responding to conflict: aggressive, assertive and problem-solving responses--how do you tend to respond?
- Managing conflict resolution: surfacing inexplicit conflict so it can be treated, developing and facilitating an effective conflict resolution process
- Communication: obstacles to communication, using collaborative language, listening with empathy, speaking assertively
- Making conflict resolution a strategic organizational objective
- Making conflict OK: avoiding reactance, learning from conflict, reducing the corrosive impact of conflict while fostering its creative potential
You will develop personal and team conflict profiles, and design a plan for better managing conflict at both levels. You’ll also apply conflict resolution practices to your own work situation.
Front-line supervisors, team leaders and middle managers charged with responsibility for maintaining a healthy and productive workplace.
"Great content and delivery! Through this course, I feel better equipped—personally and professionally—to address conflicts."
Power to Change
"This is a very good content tune-up for people who are accustomed to working under older, more traditional methods of workplace communication."
Vancouver Police Department