Leadership for Administrative Professionals

Taking the Lead without Formal Authority over Others

Designed for executive assistants, administrative assistants and other admin. professionals, this course demonstrates core leadership competencies on three levels: thinking assertively, reacting non-defensively, and taking the lead proactively to achieve performance goals. It also strengthens the interpersonal skills required to enhance personal power and promote productive working relationships with people at all levels in the organization.

Takeaways

  • Become more self-aware of your leadership style, and identify other people’s leadership styles
  • Adapt your style with greater flexibility, to collaborate for effective problem solving and decision making
  • “Manage upwards” to build better working relationships with your boss
  • Communicate with others more assertively and diplomatically in both routine and tense situations
  • Make wiser and more creative choices about how you engage others to provide work-related information and make decisions
  • Reduce your stress when dealing with difficult people
  • Become more proficient at self-reliant decision making
  • Respond to ambiguity with increased tolerance and confidence
  • Understand your conflict style and how to use self-awareness to avoid escalation
 

UPCOMING OFFERINGS

Canada BC Job Grant 

2017 Course Calendar