The next time you make a complaint to your cellphone or cable company, don’t get personal. New research from the UBC Sauder School of Business, published recently in the Journal of Applied Psychology, has found that what you say to customer service employees can determine the quality of service you receive.
Business executive and UBC Sauder MBA alumnus Patrick Nangle turned heads this summer when he left his position as President and CEO of Purolator—a $1.6 billion organization—to lead Modo, a local Vancouver car share co-op with an annual budget of just $10 million.
In January 2017, Alberta and Ontario will join British Columbia and Quebec as the only Canadian provinces with carbon-pricing plans, while Prime Minister Justin Trudeau recently proposed a national carbon “floor price” to be implemented by 2018.
Being ignored at work is worse for physical and mental well-being than harassment or bullying, says a new study from the UBC Sauder School of Business.
The more women on a corporate board the less a company pays for its acquisitions, according to a new study by researchers at the UBC Sauder School of Business.
Viola Kaminski Communication Specialist firstname.lastname@example.org 604.822.6934