A new study by Sauder Professor Izak Benbasat and his collaborators shows that envy is a key motivator behind Facebook posts and that contributes to a decrease in mental well-being among users.
A study from UBC’s Sauder School of Business pinpoints the economic importance of transit by examining job numbers before and after Hurricane Sandy shut down a New York City subway.
Restaurants should encourage patrons to rate them online even if they seemed only mildly impressed with their experience, according to a new study by Sauder Assistant Professor Chunhua Wu that puts a dollar value to customer feedback.
When faced with rude customers, people in the service sector sometimes exact revenge – but they’re much more likely to do so if their boss mistreats them as well, according to a new study by Professor Daniel Skarlicki and Associate Professor Danielle van Jaarsveld.
Guilt can be a powerful tool for motivating self-improvement, according to a new Sauder study. Researchers found that when people feel they’re “coming up short” in any area of their lives, they are more likely to desire products they think will help them become “better,” such as running shoes or day planners.
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