While Canada’s climate policy is steadily moving in the direction of carbon pricing, policy south of the border is in disarray with the Trump administration taking office this month. In this Q&A, UBC Sauder School of Business professor Werner Antweiler discusses the future of climate policy under President Trump.
The next time you make a complaint to your cellphone or cable company, don’t get personal. New research from the UBC Sauder School of Business, published recently in the Journal of Applied Psychology, has found that what you say to customer service employees can determine the quality of service you receive.
You’ve watched them comfort colleagues, defuse tense situations and take the heat from tough bosses. These toxic handlers voluntarily shoulder the sadness, frustration, bitterness and anger of others so that high-quality work continues to get done.
Each year, holiday sales like Black Friday offer big deals for customers, but also send dozens of people to hospital across the country. But according to new research co-authored by the UBC Sauder School of Business, the seeds of consumer aggression can grow long before customers even set foot in a store.
In January 2017, Alberta and Ontario will join British Columbia and Quebec as the only Canadian provinces with carbon-pricing plans, while Prime Minister Justin Trudeau recently proposed a national carbon “floor price” to be implemented by 2018.