Centre for Operations Excellence

Balancing Customer Service and Financial Control for the Health Care Benefit Approval Process

The Challenge: Evaluate the efficiency and effectiveness of the current approval policy.

Value Delivered: WorkSafeBC can assess the change in Health Care Benefit Approval workload if a different authority level were to be selected and if an alternative policy were to be used to trigger financial approval. Since any decision made based on the output of the tool is data-driven, WorkSafeBC can implement policy changes with assurance, knowing the likely reduction in employee workload and improvement of timeliness of service, while maintaining a sufficient level of financial oversight...

Read more about the project (PDF, 89kb) ... 


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