Ronald T. Cenfetelli

BS Eng. (Purdue), MBA (Indiana), PhD (British Columbia)
Associate Professor and Chair - Management Information Systems
Associate Editor, MIS Quarterly

Contact Information

Office Henry Angus 679
Tel (604) 822-9552

Research Interests

  • Human computer interaction
  • E-Business
  • IT-mediated customer service
  • Negative aspects of technology 
  • Structural equation modeling
  • Survey research techniques
  • Multi-level modeling

Courses Taught in 2016-2017

  • Managing Information Technology (MBA)
  • Introduction to Behavioural Research Methods for Business (PhD)

Selected Recent Publications

  • Tan, C.W., I. Benbasat, and Cenfetelli, R. (2016) “An Exploratory Study of the Formation and Impact of Electronic Service Failures” Management Information Systems Quarterly, Vol. 40 No. 1, pp.1-29, March 2016.
  • Xu, J., Benbasat, I., Cenfetelli, R. (2014) The Influences of Online Service Technologies and Task Complexity on Efficiency and Personalization”; Information Systems Research, 25 (2), pp. 420–436
  • Xu, J., Benbasat, I., Cenfetelli, R. (2014). " The Nature and Consequences of Trade-Off Transparency in the Context of Recommendation Agents" MIS Quarterly, 38(2), pp. 379-406, June 2014.
  • Cenfetelli, Bassellier, & Posey, (2013) The Analysis of Formative Measurement in IS Research: Choosing between Component- and Covariance-based Techniques”, The DATA BASE for Advances in Information Systems, (44) 4, pp. 66-79, September 2013
  • Xu, J., Benbasat, I., Cenfetelli, R. (2013). "Integrating Service Quality with System and Information Quality: An Empirical Test in the E-Service Context" at MIS Quarterly, 37(1), pp. 777-794/September

Links and Other Information