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Ronald T. Cenfetelli

BS Eng. (Purdue), MBA (Indiana), PhD (British Columbia)
CANFOR Chair in MIS
Professor, Accounting and Information Systems
Associate Editor, MIS Quarterly

Contact Information

Office Henry Angus 384B
Tel (604) 822-9552
Email cenfetelli@sauder.ubc.ca

Research Interests

  • Human computer interaction
  • E-Business
  • IT-mediated customer service
  • Negative aspects of technology 
  • Structural equation modeling
  • Survey research techniques
  • Multi-level modeling

Courses Taught in 2017-2018

  • On Sabbatical - no teaching

Selected Recent Publications

  • Tan, C.W., I. Benbasat, and Cenfetelli, R. (2016) “An Exploratory Study of the Formation and Impact of Electronic Service Failures” Management Information Systems Quarterly, Vol. 40 No. 1, pp.1-29, March 2016.
  • Xu, D.J., Cenfetelli, R.T., Aquino, K., (2016) "Do different kinds of trust matter? An examination of the three trusting beliefs on satisfaction and actual purchase behavior in the buyer-seller context", Journal of Strategic Information Systems, 25 (1), March, pp. 15-31
  • Xu, D.J., Benbasat, I., Cenfetelli, R.T., (2014) The Influences of Online Service Technologies and Task Complexity on Efficiency and Personalization”; Information Systems Research, 25 (2), pp. 420–436
  • Xu, D.J., Benbasat, I., Cenfetelli, R.T., (2014). " The Nature and Consequences of Trade-Off Transparency in the Context of Recommendation Agents" MIS Quarterly, 38(2), pp. 379-406, June 2014.
  • Cenfetelli, R.T., Bassellier, G., & Posey, C., (2013) The Analysis of Formative Measurement in IS Research: Choosing between Component- and Covariance-based Techniques”, The DATA BASE for Advances in Information Systems, (44) 4, pp. 66-79, September 2013

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