Cenfetelli_Ron

Ronald T. Cenfetelli

BS (Purdue), MBA (Indiana), PhD (British Columbia)

Associate Professor - Management Information Systems

Associate Editor, MIS Quarterly
Board Member, CIO Association of Canada, Vancouver Chapter

Curriculum Vitae (pdf);  Current Research Projects;  LinkedIn Profile

Contact Information

Office Henry Angus 679
Tel (604) 822-9552
Email cenfetelli@sauder.ubc.ca

Research Interests
  • Human computer interaction
  • E-Business
  • IT-mediated customer service
  • Negative aspects of technology 
  • Structural equation modeling
  • Survey research techniques
  • Multi-level modeling

Refereed Journal Publications
  1. Tan, C.W., Benbasat, I., Cenfetelli, R. (2012). "IT-Mediated Customer Service Content and Delivery in Electronic Governments: An Empirical Investigation of the Antecedents of Service Quality" forthcoming at MIS Quarterly

  2. Xu, J., Cenfetelli, R.T., and Aquino, K. (2012), "The Influence of Media Cue Multiplicity on Deceivers and Those Who Are Deceived." Journal of Business Ethics, 106(3), pp. 337-352

  3. Cenfetelli, R., Schwarz, A. (2011). Identifying and Testing the Inhibitors of Technology Usage Intentions. Information Systems Research, 22(4), pp. 808-823 http://isr.journal.informs.org/cgi/content/abstract/isre.1100.0295v1

  4. Xu, J., Benbasat I., and Cenfetelli R.T. (2011), "The Effects of Service and Consumer Product Knowledge on Online Customer Loyalty," Journal of AIS, 12(11), pp. 741-766 http://aisel.aisnet.org/jais/vol12/iss11/1/         

  5. Al-Natour, S., Benbasat, I., Cenfetelli, R. (2010). The Adoption of Online Shopping Assistants: Perceived Similarity as an Antecedent to Evaluative Beliefs, Journal of AIS, 12(5), Article 2.  http://aisel.aisnet.org/jais/vol12/iss5/2     

  6. Cenfetelli, R., Bassellier G. (2009). Interpretation of Formative Measurement in IS Research. MIS Quarterly, 33(4), pp. 689-707.          

  7. Cenfetelli, R., Benbasat, I., Al-Natour, S. (2008). Addressing the What and How of Online Services: Positioning Supporting-Services Functionality and Service Quality for Business to Consumer Success. Information Systems Research, 2(19), pp. 161 - 181.          

  8. Al-Natour, S., Benbasat, I., Cenfetelli, R. (2008). The Effects of Process and Outcome Similarity on Users' Evaluations of Decision Aids. Decision Sciences Journal, 39(2), pp. 175 - 211          

  9. Al-Natour, S., Benbasat, I., Cenfetelli, R. (2006). The Role of Design Characteristics in Shaping Perceptions of Similarity: The Case of Online Shopping Assistants. Journal of AIS, 7(12), pp. 821 - 861. http://aisel.aisnet.org/jais/vol7/iss12/34

  10. Cenfetelli, R. (2004). Inhibitors and Enablers as Dual Factor Concepts in Technology Usage. Journal of AIS, 5(11-12), pp. 472 - 492. http://aisel.aisnet.org/jais/vol5/iss11/16