Izak Benbasat

BA (Robert College, Istanbul), MSc PhD (Minnesota)
Sauder Distinguished Professor of Information Systems
Professor Emeritus, Management Information Systems Division

Contact Information

Office David Lam 514
Tel (604) 822-8396

Publications Record



  1. Xu, D., I. Benbasat, and Cenfetelli R. (forthcoming) “A Two-Stage Model of Generating Product Advice: Proposing and Testing the Complementarity Principle” Journal of Management Information Systems.
  2. Wang, W. and I. Benbasat (forthcoming) “Experiential Bases of Trust in Decision Support Technologies: Theoretical Development and an Empirical Test” Journal of Management Information Systems.
  3. Yi, Cheng, Z. Jiang, and I. Benbasat “Designing For Diagnosticity and Serendipity: An Investigation Of Social Product-Search Mechanisms” Information Systems Research INFORMS Pubs Online, April 2017.
  4. Wang, W., Qiu, L., Kim, D., and I. Benbasat (2016) “Effects of Rational and Social Appeals of Online Recommendation Agents on Cognition- and Affect-based Trust”, Decision Support Systems Volume 86, pp. 48-60.
  5. Söllner, M., Benbasat, I., Gefen, D., Leimeister, J. M., Pavlou, P. A. “Trust,” in MIS Quarterly Research Curations, Ashley Bush and Arun Rai, ed.,
  6. Tan, C.W., I. Benbasat, and Cenfetelli, R., “An Exploratory Study of the Formation and Impact of Electronic Service Failures” Management Information Systems Quarterly Volume 40, Number 1, March 2016.
  7. Xiao, Bo, and I. Benbasat, “"Designing Warning Messages for Detecting Biased Online Product Recommendations: An Empirical Investigation," Information Systems Research Volume 26, No. 2, December 2015, pp. 793-811.
  8. Krasnova, H., Widjaja T., Buxmann, P., Wenniger, H. and I. Benbasat, "Why Following Friends Can Hurt You: Empirical Investigation of the Effects of Envy on Social Networking Sites" Information Systems Research Volume 26, Issue 3, September 2015, Pages 585-605.
  9. Yi, Cheng, Z. Jiang, and I. Benbasat, “Enticing and Engaging Consumers via Online Product Presentations: The Effects of Restricted Interaction Design” Journal of Management Information Systems Volume 31, No. 4, Spring 2015 pp. 213-242.
  10. Kim, T.H., Lee, J.-N., Chun, J.U., and Benbasat, I. “Understanding the effect of knowledge management strategies on knowledge management performance: A contingency perspective” Information & Management, Volume 51, Issue 4, June 2014, Pages 398-416.
  11. Cavusoglu, Huseyin, Cavusoglu, Hasan, Son, Jai, and I. Benbasat, “Information Security Controls in Organizations: Multidimensionality of the Construct and a Nomological Model” Information and Management, Volume 52, Issue 4, June 2015, pp. 385-400.
  12. Ho, S.M., and I. Benbasat, “Dyadic Attribution Model: A Mechanism to Assess Trustworthiness in Virtual Organization” Journal of the Association for Information Science and Technology, 65(8) 1555–1576, August 2014.
  13. Xu D. J., I. Benbasat, R. Cenfetelli, 2014 “The Nature and Consequences of Trade-Off Transparency in the Context of Recommendation Agents,” Management Information Systems Quarterly, 38(2), pp. 379-406.
  14. Xu D. J., I. Benbasat, R. Cenfetelli, 2014 “The Influences of Online Service Technologies and Task Complexity on Efficiency and Personalization,” Information Systems Research, 25(2), pp 420-436.
  15. Wang, W. and Benbasat, I. “A Contingency Approach for Investigating the Effects of Decision Strategy and User-System Interaction Mode on Web Based Consumer Decision Support Systems” Information Systems Research, September 2013, pp. 861-876.
  16. Xu, D., Benbasat, I., and Cenfetelli, R., “Integrating Service Quality with System and Information Quality: An Empirical Test in the E-Service Context” Management Information Systems Quarterly, Vol. 37 Issue 1, September 2013, pp. 777-794.
  17. Tan, C.W., Benbasat, I. and Cenfetelli, R., “IT-Mediated Customer Service Content and Delivery in Electronic Governments: An Empirical Investigation of the Antecedents of Service Quality.” Management Information Systems Quarterly, March 2013, pp. 77-109.
  18. Dimoka, Angelika, Rajiv D. Banker, Izak Benbasat, Fred D. Davis, Alan R. Dennis, David Gefen, Alok Gupta, Anja Ischebeck, Peter Kenning, Paul A. Pavlou, Gernot Mϋller-Putz, René Riedl Detmar W. Straub, Jan vom Brocke, Bernd Weber, “On the Use of Neurophysiological Tools in IS Research: Developing a Research Agenda for NeuroIS” Management Information Systems Quarterly, September 2012.
  19. Nevo, D., Benbasat, I., and Wand, Y., “The Knowledge Demands of Expertise Seekers in Two Different Contexts: Knowledge Allocation Versus Knowledge Retrieval”, Decision Support Systems, Volume 53, Issue 3, June 2012, pp.482-489.
  20. Nevo, D., Benbasat, I. and Wand, Y., “Understanding Technology Support for Organizational Transactive Memory: Requirements, Application, and Customization”  Journal of Management Information Systems, Volume 28, Number 4, Spring 2012, 69-97.
  21. Lee, Y.E., and Benbasat, I., “Effects of attribute conflicts on consumers’ perceptions and acceptance of product recommendation agents: extending the effort-accuracy framework” Information Systems Research, December 2011 vol. 22 no. 4 pp. 867-884.
  22. Xu, D., I. Benbasat, and Cenfetelli R., “The Effect of Perceived Service Quality, Perceived Sacrifice, and Perceived Service Outcomes on Online Customer Loyalty” Journal of the Association for Information Systems, Vol. 12: Iss. 11, Article 1, 2011)
  23. Xiao, B. and I. Benbasat, “Product-Related Deception in e-Commerce: A Theoretical Perspective” Management Information Systems Quarterly, Volume 35 Issue 1 March 2011, pp. 169-195.
  24. Al-Natour, S., Benbasat, I. and Cenfetelli, R., “The Adoption of Online Shopping Assistants: Perceived Similarity as an Antecedent to Evaluative Beliefs” Journal of the Association for Information Systems, Vol.12, Issue 5, 2011, pp.347-374.
  25. Glover, S. and Benbasat, I., “A Model of E-Commerce Transaction Perceived Risk” International Journal of Electronic Commerce Vol. 15, No. 2, Winter 2010-11, pp. 47-78.
  26. Swanson, B., King, J.L, Benbasat, I. and Kemerer, C., “The Early Years of ISR: The Recollections of the Editors”, Information Systems Research Vol. 21, No. 4, December 2010, pp. 665-674. (invited paper)
  27. Zhu, L., I. Benbasat, and J. Jiang, “Let’s Shop Online Together: An Empirical Investigation of Collaborative Online Shopping Support,” Information Systems Research Vol. 21, No. 4, December 2010, pp. 872-891.
  28. Lee, Y.E., and Benbasat, I., “Consumers’ In-Store Decision Making with Mobile Product Recommendation Agents” ACM Transactions on Computer Human Interaction Vol. 17, No. 4, Article 17, pp. 17:1-17-32.
  29. Qiu, L. and Benbasat, I., “Do Looks Matter? A Study of Demographic Embodiments of Product Recommendation Agents in Electronic Commerce” International Journal of Human-Computer Studies Vol. 68, Issue 10, October 2010, pp. 669-688.
  30. Bulgurcu, Burcu, Cavusoglu, Hasan, and Benbasat,I., “Information Security Policy Compliance: An Empirical Study of Rationality-Based Beliefs and Information Security Awareness” Management Information Systems Quarterly, Vol. 34 No. 3, September 2010, pp. 523-548.
  31. Riedl, Rene; Banker, Rajiv D.; Benbasat, Izak; Davis, Fred D.; Dennis, Alan R.; Dimoka, Angelika; Gefen, David; Gupta, Alok; Ischebeck, Anja; Kenning, Peter; Muller-Putz, Gernot; Pavlou, Paul A.; Straub, Detmar W.; vom Brocke, Jan; and Weber, Bernd (2010) “On the Foundations of NeuroIS: Reflections on the Gmunden Retreat 2009,” Communications of the Association for Information Systems: Vol.27, Article 15.
  32. Kim, D. and I. Benbasat, “Designs for Effective Implementation of Trust Assurances in Internet Stores,” Communications of the ACM (53:2), 2010, pp 121-126.
  33. Kim, D., and Benbasat, I. 2009-10. “Trust-Assuring Arguments in B2C E-Commerce: Impact of Content, Source, and Price on Trust.,” Journal of Management Information Systems, (26 3), pp 175-206.
  34. Tan, C.H., Teo, H.H., and I. Benbasat, “Evaluation of Decision Aids for Comparison-Shopping: An Empirical Test of the Effectiveness of Decision Support in Different Information Load Conditions”Information Systems Research June 2010, pp. 305-326.
  35. Al-Natour, S., and I. Benbasat, “The Adoption and Use of E-Commerce Technological Artifacts: A Relational Perspective,”Journal of the Association for Information Systems; Vol. 10, Issue 9, 2009.
  36. Tan, C.W., and I. Benbasat, “IT Mediated Customer Services in E-Government: A Citizen’s Perspective,” Communications of the Association for Information Systems, Volume 24, Article 12, January 2009.
  37. Sia, C.L., Kai H. Lim, Matthew K.O. Lee, Kwok Leung, Wayne Huang and Izak Benbasat “Web Strategies to Promote Internet Shopping: Uniformity versus Cultural-Customization Management Information Systems Quarterly; Vol. 33, No. 3, 2009.
  38. Wang, W. and I. Benbasat, “Interactive Decision Aids for Consumer Decision Making in e-Commerce: The Influence of Perceived Strategy Restrictiveness” Management Information Systems Quarterly, Vol. 33, No. 2, June 2009, pp. 293-320.
  39. Qiu, L. and I. Benbasat, “Evaluating Anthropomorphic Product Recommendation Agents: A Social and Relational Perspective to Designing Information Systems,” Journal of Management Information Systems, Vol. 25, No.4, Spring 2009, pp. 145-181.

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