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Izak Benbasat

BA (Robert College, Istanbul), MSc PhD (Minnesota)
Canada Research Chair in Information Technology Management
Professor, Management Information Systems Division

Contact Information

Office Henry Angus 681
Tel (604) 822-8396
Email izak.benbasat@sauder.ubc.ca

Publications Record

I. REFEREED PUBLICATIONS

(a) Journals

  1. Yi, Cheng, Z. Jiang, and I. Benbasat, “Enticing and Engaging Consumers via Online Product Presentations: The Effects of Restricted Interaction Design” (accepted Journal of Management Information Systems October 2014)
  2. Kim, T.H., Lee, J.-N., Chun, J.U., and Benbasat, I. “A Contingency Perspective for Understanding the Impact of Knowledge Management Strategies” (accepted Information & Management March 2014).
  3. Cavusoglu, Huseyin, Cavusoglu, Hasan, Son, Jai, and I. Benbasat, “Information Security Controls in Organizations: Multidimensionality of the Construct and a Nomological Model” (conditionally accepted Information and Management August 2014)
  4. Tan, C.W., I. Benbasat, and Cenfetelli, R., “An Exploratory Study of the Formation and Impact of Electronic Service Failures” (conditionally accepted Management Information Systems Quarterly September 2014).
  5. Ho, S.M., and I. Benbasat, “Dyadic Attribution Model: A Mechanism to Assess Trustworthiness in Virtual Organization”  (forthcoming Journal of the American Society for Information Science and Technology).
  6. Xu D. J., I. Benbasat, R. Cenfetelli, 2014 “The Nature and Consequences of Trade-Off Transparency in the Context of Recommendation Agents,” Management Information Systems Quarterly, 38(2), pp. 379-406.
  7. Xu D. J., I. Benbasat, R. Cenfetelli, 2014 “The Influences of Online Service Technologies and Task Complexity on Efficiency and Personalization,” Information Systems Research, 25(2), pp 420-436.
  8. Wang, W. and Benbasat, I. “A Contingency Approach for Investigating the Effects of Decision Strategy and User-System Interaction Mode on Web Based Consumer Decision Support Systems” Information Systems Research, September 2013, pp. 861-876.
  9. Xu, D., Benbasat, I., and Cenfetelli, R., “Integrating Service Quality with System and Information Quality: An Empirical Test in the E-Service Context” Management Information Systems Quarterly, Vol. 37 Issue 1, September 2013, pp. 777-794.
  10. Tan, C.W., Benbasat, I. and Cenfetelli, R., “IT-Mediated Customer Service Content and Delivery in Electronic Governments: An Empirical Investigation of the Antecedents of Service Quality.” Management Information Systems Quarterly, March 2013, pp. 77-109.
  11. Dimoka, Angelika, Rajiv D. Banker, Izak Benbasat, Fred D. Davis, Alan R. Dennis, David Gefen, Alok Gupta, Anja Ischebeck, Peter Kenning, Paul A. Pavlou, Gernot Mϋller-Putz, René Riedl Detmar W. Straub, Jan vom Brocke, Bernd Weber, “On the Use of Neurophysiological Tools in IS Research: Developing a Research Agenda for NeuroIS” Management Information Systems Quarterly, September 2012.
  12. Nevo, D., Benbasat, I., and Wand, Y., “The Knowledge Demands of Expertise Seekers in Two Different Contexts: Knowledge Allocation Versus Knowledge Retrieval”, Decision Support Systems, Volume 53, Issue 3, June 2012, pp.482-489.
  13. Nevo, D., Benbasat, I. and Wand, Y., “Understanding Technology Support for Organizational Transactive Memory: Requirements, Application, and Customization”  Journal of Management Information Systems, Volume 28, Number 4, Spring 2012, 69-97.
  14. Lee, Y.E., and Benbasat, I., “Effects of attribute conflicts on consumers’ perceptions and acceptance of product recommendation agents: extending the effort-accuracy framework” Information Systems Research, December 2011 vol. 22 no. 4 pp. 867-884.
  15. Xu, D., I. Benbasat, and Cenfetelli R., “The Effect of Perceived Service Quality, Perceived Sacrifice, and Perceived Service Outcomes on Online Customer Loyalty” Journal of the Association for Information Systems, Vol. 12: Iss. 11, Article 1, 2011)
  16. Xiao, B. and I. Benbasat, “Product-Related Deception in e-Commerce: A Theoretical Perspective” Management Information Systems Quarterly, Volume 35 Issue 1 March 2011, pp. 169-195.
  17. Al-Natour, S., Benbasat, I. and Cenfetelli, R., “The Adoption of Online Shopping Assistants: Perceived Similarity as an Antecedent to Evaluative Beliefs” Journal of the Association for Information Systems, Vol.12, Issue 5, 2011, pp.347-374.
  18. Glover, S. and Benbasat, I., “A Model of E-Commerce Transaction Perceived Risk” International Journal of Electronic Commerce Vol. 15, No. 2, Winter 2010-11, pp. 47-78.
  19. Swanson, B., King, J.L, Benbasat, I. and Kemerer, C., “The Early Years of ISR: The Recollections of the Editors”, Information Systems Research Vol. 21, No. 4, December 2010, pp. 665-674. (invited paper)
  20. Zhu, L., I. Benbasat, and J. Jiang, “Let’s Shop Online Together: An Empirical Investigation of Collaborative Online Shopping Support,” Information Systems Research Vol. 21, No. 4, December 2010, pp. 872-891.
  21. Lee, Y.E., and Benbasat, I., “Consumers’ In-Store Decision Making with Mobile Product Recommendation Agents” ACM Transactions on Computer Human Interaction Vol. 17, No. 4, Article 17, pp. 17:1-17-32.
  22. Qiu, L. and Benbasat, I., “Do Looks Matter? A Study of Demographic Embodiments of Product Recommendation Agents in Electronic Commerce” International Journal of Human-Computer Studies Vol. 68, Issue 10, October 2010, pp. 669-688.
  23. Bulgurcu, Burcu, Cavusoglu, Hasan, and Benbasat,I., “Information Security Policy Compliance: An Empirical Study of Rationality-Based Beliefs and Information Security Awareness” Management Information Systems Quarterly, Vol. 34 No. 3, September 2010, pp. 523-548.
  24. Riedl, Rene; Banker, Rajiv D.; Benbasat, Izak; Davis, Fred D.; Dennis, Alan R.; Dimoka, Angelika; Gefen, David; Gupta, Alok; Ischebeck, Anja; Kenning, Peter; Muller-Putz, Gernot; Pavlou, Paul A.; Straub, Detmar W.; vom Brocke, Jan; and Weber, Bernd (2010) “On the Foundations of NeuroIS: Reflections on the Gmunden Retreat 2009,” Communications of the Association for Information Systems: Vol.27, Article 15.
  25. Kim, D. and I. Benbasat, “Designs for Effective Implementation of Trust Assurances in Internet Stores,” Communications of the ACM (53:2), 2010, pp 121-126.
  26. Kim, D., and Benbasat, I. 2009-10. “Trust-Assuring Arguments in B2C E-Commerce: Impact of Content, Source, and Price on Trust.,” Journal of Management Information Systems, (26 3), pp 175-206.
  27. Tan, C.H., Teo, H.H., and I. Benbasat, “Evaluation of Decision Aids for Comparison-Shopping: An Empirical Test of the Effectiveness of Decision Support in Different Information Load Conditions”Information Systems Research June 2010, pp. 305-326.
  28. Al-Natour, S., and I. Benbasat, “The Adoption and Use of E-Commerce Technological Artifacts: A Relational Perspective,”Journal of the Association for Information Systems; Vol. 10, Issue 9, 2009.
  29. Tan, C.W., and I. Benbasat, “IT Mediated Customer Services in E-Government: A Citizen’s Perspective,” Communications of the Association for Information Systems, Volume 24, Article 12, January 2009.
  30. Sia, C.L., Kai H. Lim, Matthew K.O. Lee, Kwok Leung, Wayne Huang and Izak Benbasat “Web Strategies to Promote Internet Shopping: Uniformity versus Cultural-Customization Management Information Systems Quarterly; Vol. 33, No. 3, 2009.
  31. Wang, W. and I. Benbasat, “Interactive Decision Aids for Consumer Decision Making in e-Commerce: The Influence of Perceived Strategy Restrictiveness” Management Information Systems Quarterly, Vol. 33, No. 2, June 2009, pp. 293-320.
  32. Qiu, L. and I. Benbasat, “Evaluating Anthropomorphic Product Recommendation Agents: A Social and Relational Perspective to Designing Information Systems,” Journal of Management Information Systems, Vol. 25, No.4, Spring 2009, pp. 145-181.
  33. Komiak, Sherrie Y.X. and Benbasat, Izak, “A Two-Process View of Trust and Distrust Building in Recommendation Agents: A Process-Tracing Study,” Journal of the Association for Information Systems: Vol. 9: Iss. 12, Article 2, 2008.
  34. Wang, W. and I. Benbasat, “Analysis of trust formation in online recommendation agents” Journal of Management Information Systems Spring 2008, Volume 24, No. 4, pp. 249-273.
  35. Gefen, D., Benbasat, I., and P.A. Pavlou, “A Research Agenda for Trust in Online Environments”, Journal of Management Information Systems, Spring 2008, Volume 243, No. 4, pp. 275-286.
  36. Al-Natour, S., Benbasat, I and R. Cenfetelli, “The Effects of Process and Outcome Similarity on Users’ Evaluations of Decision Aids” Decision Sciences Journal (39:2) May 2008, pp. 175-211.
  37. Cenfetelli, R., I. Benbasat and S. Al-Natour, “Addressing the What and How of Online Services: Comparing Service Content and Service Quality for e-business Success” Information Systems Research Volume 19, No. 2, June 2008, pp. 161-181.
  38. Jiang, Z. and I. Benbasat, “Investigating the Influence of Interactivity and Vividness on Online Product Presentations” Information Systems Research, December 2007, Volume 18, No.4, pp 454-470.
  39. Jiang, Z. and I. Benbasat, “The Effects of Presentation Format and Task Complexity of Online Customers’ Product Understanding”, Management Information Systems Quarterly, September 2007, Volume 31, Issue 3, pp. 475-500.
  40. Son, J., and Benbasat, I. “Organizational Buyers’ Adoption and Use of B2B Electronic Marketplaces: Efficiency- and Legitimacy-oriented Perspectives,” Journal of Management Information Systems, Summer 2007, Volume 24, No. 1, pp. 55-99.
  41. Benbasat, I. and Barki, H, “Quo Vadis TAM” Journal of the Association for Information Systems, April 2007, Volume 8, Issue 4, Article 4, pp 211-218.
  42. Xiao, Bo, and I. Benbasat, “Consumer Decision Support Systems for E-Commerce: Design and Adoption of Product Recommendation Agents” Management Information Systems Quarterly, March 2007, Volume 31, No. 1, pp. 317-209.
  43. Wang, W. and I. Benbasat, “Impact of explanations on trust in and adoption of online recommendation agents” Journal of Management Information Systems, 2007, Volume 23, No. 4, pp. 219-249.
  44. Al-Natour, S., Benbasat, I and R. Cenfetelli, “The Role of Similarity in e-Commerce Interactions: The Case of Online Shopping Assistants,” Journal of the Association for Information Systems, December 2006 Volume 7 Issue 12 Article 34, pp. 821-861.
  45. Kumar, N. and I. Benbasat, “The Influence of Recommendation Systems and Consumer Reviews on Evaluations of Websites” Information Systems Research, December 2006, Volume 17, No. 4, pp. 425-439.
  46. Kim, D. and I. Benbasat, “The Effect of Trust Assuring Arguments on Customer Trust in Internet Stores”. Information Systems Research, Vol. 17, No. 3, September 2006, pp. 286-300.
  47. Lim, Kai H., Sia, C.L., Lee, Matthew K.O., and I. Benbasat, “How do I trust you online, and if so, will I buy? An empirical study on designing web contents to develop online trust,” Journal of Management Information Systems, Fall 2006, Vol. 23, No. 2, pp. 233-266.
  48. Komiak Xiao, S. and Benbasat, I., “The Effects of Personalization and Familiarity on Trust In and Adoption of Recommendation Agents,” Management Information Systems Quarterly, December 2006, Volume 30, Issue, 4, pp. 941-960.
  49. Pavlou, P., Gefen, D., Benbasat, I., McKnight, H., Stewart, K., and D. Straub, “Should institutional trust matter in information systems research?” Communications of AIS, Volume: 19, Issue: 7, 2006, pp. 205-222.
  50. Nakatsu, Robbie and Benbasat, I. “Designing Intelligent Systems to Handle System Failures: An Empirical Investigation of Advisory Strategies and Deep Explanations,” International Journal of Human-Computer Interaction, 2006 Vol. 21, Issue 1, pp. 55-72.
  51. W. Wang, and I. Benbasat, “Integrating TAM with Trust to Explain Online Recommendation Agent Adoption” Journal of Association for Information Systems, 2005, Vol. 6, No. 3, pp. 72-101.
  52. Qiu, L. and Benbasat, I. “An Investigation in the Effects of Text-to-Speech Voice and 3D Avatars on the Quality of Live Help in Electronic Commerce” ACM Transactions on Computer Human Interaction, December 2005, pp. 1-27.
  53. Komiak, S., Wang, W., and Benbasat, I. “Trust Building in Virtual Salespersons versus in Human Salespersons: Similarities and Differences” e-Service Journal, Vol. 3, No. 3, 2005, pp. 49-63.
  54. Jiang, Z., Wang, W. and Benbasat, I., “Multimedia-based interactive advising technology for online consumer decision support,” Communications of the ACM, Vol. 48, No. 9, 2005, pp. 92-98.
  55. Qiu, L. and Benbasat, I., “The Effects of Text-To-Speech Voice and 3D Avatars on Consumer Trust in the Design of “Live Help” Interface of Electronic Commerce”, International Journal of Human-Computer Interaction, Vol. 19, No. 1, 2005, pp. 75-94.
  56. Bassellier, G., and Benbasat, I., “Business Competence of Information Technology Professionals: Conceptual Development and Influence on IT- Business Partnerships”, Management Information Systems Quarterly, Vol. 28, No. 4, December 2004, pp. 673-694
  57. Jiang, Z. and Benbasat, I. “Virtual Product Experience: Effects of Visual and Functional Control on Perceived Diagnosticity in Electronic Shopping”, Journal of MIS, Vol. 21, No. 3, 2004, pp.111-147.
  58. Nah, F.H., and Benbasat, I., “Use of Knowledge-Based Systems for Group Support: A Comparison of Expert versus Novice Decision Makers”, Journal of the Association for Information Systems, Vol. 5, No.3, 2004, pp. 255-281.
  59. Kumar, N. and Benbasat, I., “The Effect of Anchoring and Encoding on Information Representation: A Comparison of 2D and 3D Graphs,” Management Information Systems Quarterly, Vol. 28, No. 2, 2004, pp.111-147.
  60. Lee, Young and Benbasat, I. “A Framework for the Study of Human-Computer Interface Design for Mobile Commerce”, International Journal of E-Commerce, Vol. 8, No. 3, 2004.
  61. Xiao, S. and I. Benbasat, “Understanding Customer Trust in Agent-mediated Electronic Commerce, Web-mediated Electronic Commerce, and Traditional Commerce”, Information Technology & Management, Vol. 5, Issue 1-2, 2004, pp. 181-207.
  62. Bassellier, G., I. Benbasat, and B.H. Reich, “The Influence of Business Managers’ IT Competence on Championing IT”, Information Systems Research, Vol. 14, No. 4, December 2003, pp. 317-336.
  63. Lee, Young and Benbasat, I. “Interface Design for Mobile Commerce”, Communications of the ACM Vol. 46, No. 2, December 2003, pp. 49-52.
  64. Benbasat, I and Zmud, R.W, “The Identity Crisis within the IS Discipline: Defining and Communicating the Discipline’s Core Properties,”Management Information Systems Quarterly, June 2003, pp.183-194.
  65. Nakatsu, Robbie and Benbasat, I. “Improving the Explanatory Power of Knowledge-Based Systems: An Investigation of Content and Interface-Based Enhancements”, IEEE Transactions on System, Man, and Cybernetics, (33:3), May 2003, 344-357.
  66. Teo, H.H., Wei, K.K, and Benbasat, I. “Predicting Predisposition Toward IT-Based Inter-organizational Linkages: An Institutional Perspective,” Management Information Systems Quarterly, March 2003, pp. 19-49.
  67. Kim, D. and Benbasat, I., “Trust-related arguments in Internet stores: A Framework for Evaluation”, Journal of Electronic Commerce Research, Vol. 4, No. 2, 2003, pp. 49-64.
  68. Lee, W. and Benbasat, I. “Designing an electronic commerce interface: attention and product memory as elicited by web design”, Electronic Commerce Research and Applications, (2) 2003, 240-253.
  69. Ping Zhang, Izak Benbasat, Jane Carey, Fred Davis, Dennis F. Galletta and Diane Strong. “AMCIS 2002 Panels and Workshops I: Human-Computer Interaction Research in the MIS Discipline” Communications of the AIS, Vol. 9 Article 20, November 2002.
  70. Kumar, Nanda and I. Benbasat, “Para-social presence and communication capabilities of a website: A theoretical perspective”, e-Service Journal, May 2002, Vol. 1 Issue 3, pp. 5-24.
  71. Lim, K. and I. Benbasat, “The Influence of Multimedia in Improving the Comprehension of Organizational Information,” Journal of Management Information Systems, Vol. 19, No. 1, 2002, pp. 99-127.
  72. Mao, Jiye and I. Benbasat, “The Effects of Contextualized Access to Explanatory Knowledge on Judgment “, International Journal of Human-Computer Studies, Vol. 55, No. 5, Nov 2001, pp. 787-814.
  73. Lee, H.K., K.S. Suh, and I. Benbasat,” Effects of Task-Modality Fit on User Performance”, Decision Support Systems, Vol. 32, No. 1, November 2001, pp. 27-40.
  74. Chwelos, P., I. Benbasat, and A. S. Dexter, Empirical Test of an EDI ( Electronic Data Interchange) Adoption Model”, Information Systems Research, Vol. 12, No. 3, September 2001, pp.304-321.
  75. Bassellier, G., B. H. Reich and  I. Benbasat, “Assessing IT Competence in Business Managers”, Journal of Management Information Systems, Vol. 17, No.4, Spring 2001, pp. 159-182.
  76. Hartung, S., Reich, B. H., and I. Benbasat, “Information Technology Alignment in the Canadian Forces”, Canadian Journal of Administrative Sciences, Vol. 17, No.4, December 2000, pp.285-302.
  77. Mao, Jiye and I. Benbasat, “The Use of Explanations in Knowledge-Based Systems: Cognitive Perspectives and A Process-Tracing Analysis”, Journal of Management Information Systems, Volume 17, No. 2, Fall 2000, pp. 153-179.
  78. Benbasat, I. and Lim, Lai-Huat, “Information technology Support for Debiasing Group Judgments: An Empirical Evaluation,” Organizational Behavior and Human Decision Processes, Volume 83, No. 1, September 2000, pp. 167-183.
  79. Lim, K., I. Benbasat, and L. Ward, “The Role of Multimedia in Changing First Impression Bias”;, (Information Systems Research, Volume 11, No. 2, June2000, pp. 115-136.
  80. Reich, B.H. and I. Benbasat, “Factors that Influence the Social Dimension of Linkage Between Business and Information Technology Objectives,” Management Information Systems Quarterly March 2000, pp. 81-113.
  81. Todd, P. and I. Benbasat, “Decision Aids and Compensatory Information Processing”, Journal of Behavioral Decision Making Volume 13, Issue 1, 2000, pp. 91-106.
  82. Lim, K. And I. Benbasat, “The Effect of Multimedia on Perceived Equivocality and Perceived Usefulness of Information Systems”, Management Information Systems Quarterly, Vol. 42, No. 3, 2000, p. 449-471.
  83. Todd, P. and I. Benbasat, “Evaluating the Impact of DSS, Cognitive Effort, and Incentives on Strategy Selection”, Information Systems Research, December1999, pp. 356-374.
  84. Gregor, S.and I. Benbasat , “Explanations from knowledge-based systems: a review of theoretical, foundations and empirical work “, Management Information Systems Quarterly,December1999, pp. 497-530.
  85. Benbasat, I, And R. W. Zmud, “Empirical Research in Information Systems: The Practice of Relevance”, Management Information Systems Quarterly, March 1999, pp. 3-16.
  86. Nah, F.H., J. Mao, and I. Benbasat, “Effectiveness of using expert support technology for individual and small group decision making” Journal of Information Technology, Vol. 14, 1999, pp. 137-147.
  87. Mao, J. and I. Benbasat, “Contextualized access to knowledge in knowledge-based systems; A process tracing study” Information Systems Journal, Vol. 8, 1998, pp. 217-239.
  88. Lim, K.H., L.W. Ward and I. Benbasat, “An Empirical Study of Mental Models and Computer System Learning,” Information Systems Research, Vol. 8, No. 3, September 1997, pp. 254-272.
  89. Lim, Lai-Huat and I. Benbasat, “Impact of Group Support Systems on Representativeness Bias: An Experimental Investigation,” International Journal of Human Computer Studies, Vol. 47, No. 1, 1997, pp. 453-471.
  90. Siau, K.L., Y. Wand, and I.Benbasat, A The Relative Importance of Structural Constraints and Surface Semantics in Information Modeling,@ Information Systems, Vol. 22, No. 2/3, 1997, pp. 155-170.
  91. Benbasat, I. and R. Weber, “Rethinking Diversity in Information Systems Research”, Information Systems Research, Vol 7, No. 4, December 1996, pp. 389-399.
  92. Lim, L, H. and I.Benbasat, “A Framework for Addressing Group Judgment Biases with Group Technology”, Journal of Management Information Systems, Vol. 13, No. 2, Winter 1996-97, pp. 7-24
  93. Dhaliwal, J.S. and I. Benbasat, “The Use and Effects of Knowledge-Based System Explanations: Theoretical Foundations and a Framework for Empirical Evaluation,”Information Systems Research, Vol. 7, No. 3, September 1996, pp. 342-362.
  94. Lim, K.H., I. Benbasat and P. Todd, “An Experimental Investigation of the Cognitive Processing Effort Involved in Direct Manipulation Interfaces,”ACM Transactions on Human-Computer Interaction, Vol. 3, No. 1, March 1996, pp. 1-37.
  95. Reich, B.H and I. Benbasat, “Development of Measures to Investigate the Linkage Between Business and Information Technology Objectives,”Management Information Systems Quarterly, Vol. 20, No. 1, March 1996, pp. 55-81.
  96. Benbasat, I., and P. Todd, “The Effects of Decision Support and Task Contingencies on Model Formulation: A Cognitive Perspective”, Decision Support Systems, Vol. 17, 1996, pp. 241-252.
  97. Mao, J., I. Benbasat and J.S. Dhaliwal, “Enhancing Explanations in Knowledge-Based Systems with Hypertext,”Journal of Organizational Computing and Electronic Commerce, Vol. 6, No. 3, 1996, pp. 239-268.
  98. Iacovou, Charalambos L., I. Benbasat and Albert S. Dexter, “Electronic Data Interchange and Small Organizations: Adoption and Impact of the Technology,” Management Information Systems Quarterly, Vl. 19, No. 4, December 1995, pp. 465-485.
  99. Benbasat, Izak, Frank Lim and V. Srinivasan Rao, “A Framework for Communication Support in Group Work with Special Reference to Negotiation Systems,” Group Decision and Negotiation, Vol. 24, No. 2, March 1995, pp. 135-158.
  100. Todd, Peter and I. Benbasat, “The Influence of Decision Aids on Choice Strategies under Conditions of High Cognitive Load,” IEEE Transactions on Systems, Man, and Cybernetics, Vol. 24, No. 4, April 1994, pp. 537-547.
  101. Hebert, Marilynne and I. Benbasat, “Factors Influencing the Adoption of “Bedside Terminals” by Nursing Staff: A Field Study of the Diffusion of Innovations in Hospitals,” Hospital and Health Services Administration, Vol. 39, No.3, 1994, pp. 369-383.
  102. Todd, Peter and I. Benbasat, “The Influence of Decision Aids on Choice Strategies: An Analysis of Cognitive Effort,” Organizational Behavior and Human Decision Processes, Vol. 60, 1994, pp. 36-74.
  103. Benbasat, I. and L.H. Lim, “The Effects of Group, Task, Context and Technology Variables on the Usefulness of Group Support Systems: A Meta-Analysis of Experimental Studies,” Small Group Research, November 1993, pp. 430-462.
  104. Todd, Peter and I. Benbasat, “An Experimental Investigation of the Relationship Between Decision Makers, Decision Aids and Decision Making Effort,” INFOR, Vol. 31, No. 2, May 1993, pp. 80-100.
  105. Benbasat, I. and P. Todd, “An Experimental Investigation of Interface Design Alternatives: Icon vs. Text and Direct Manipulation vs. Menus,” International Journal of Man-Machine Studies, Vol. 38, No. 3, March 1993, pp. 369-402.
  106. Tan, Joseph and I. Benbasat, “Understanding the Effectiveness of Graphical Presentation for Information Extraction: A Cumulative Experimental Approach,” Decision Sciences, Vol 24, No. 1, January and February 1993, pp. 167-191.
  107. Todd, Peter and I. Benbasat, “An Experimental Investigation of the Impact of Computer Based Decision Aids on Processing Effort,” in Management Information Systems Quarterly, Vol. 16, No. 3, September 1992, pp. 373-393.
  108. Lim, L.H. and I. Benbasat, “A Theoretical Perspective of Negotiation Support Systems,” Journal of Management Information Systems, Vol. 9, No. 3, Winter 1992-93, pp. 27-44.
  109. Benbasat, I., F. Lim and P. Todd, “The User-Computer Interface in Systems Design,” INFORMATICA, Vol. 1, No. 1, 1992, pp. 62-95.
  110. Moore, Gary C. and I. Benbasat, “Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation,” Information Systems Research, Volume 2, No. 3, September 1991, pp. 192-222.
  111. Todd, P. and I. Benbasat, “An Experimental Investigation of the Impact of Computer Based Decision Aids on Decision Making Strategies,” Information Systems Research, Volume 2, No. 2, June 1991, pp. 87-115.
  112. Chan, Christine and I. Benbasat, “Knowledge Acquisition: Observations From Three Case Studies,” Knowledge Engineering Review, Vol. 6, No. 2, June 1991, pp. 97-120.
  113. Tan, Joseph and I. Benbasat, “Graphics Processing: A Decomposition Taxonomy to Match Tasks and Graphical Presentations,” Information Systems Research, Vol. 1, No. 4, December 1990, pp. 416-439.
  114. Reich, B.H. and I. Benbasat, “An Empirical Investigation of Factors Influencing the Success of Customer-Oriented Strategic Systems,” Information Systems Research, Vol. 1, No. 3, September 1990, pp. 325-347.
  115. Dhaliwal, J.S. and I. Benbasat, “A Framework for the Comparative Evaluation of Knowledge Acquisition Techniques,” Knowledge Acquisition, Vol. 2, No. 2, June 1990, pp. 145-166.
  116. Benbasat, I. and B.R. Nault, “An Evaluation of Empirical Research in Managerial Support Technologies,” Decision Support Systems, Vol. 6, No. 3, 1990, pp. 203-226.
  117. Benbasat, I. and J.S. Dhaliwal, “A Framework for the Validation of Knowledge Acquisition,” Knowledge Acquisition, Vol. 1, No. 2, June 1989, pp. 215-233.
  118. Todd, P. and I. Benbasat, “Process Tracing Methods in Decision Support Systems Research: Exploring the Black Box,” Management Information Systems Quarterly, Vol. 11, No. 4, December 1987, pp. 493-512.
  119. Benbasat, I., D.K. Goldstein and M. Mead, “The Case Research Strategy in Studies of Information Systems,” Management Information Systems Quarterly, Vol. 11, No. 3, September 1987, pp. 369-386.
  120. Benbasat, I., A.S. Dexter and P. Todd, “An Experimental Program Investigating Color-Enhanced and Graphical Information Presentation: An Integration of the Findings,” Communications of the ACM, Vol. 29, No. 11, November 1986, pp. 1094-1105.
  121. Benbasat, I., and A.S. Dexter, “An Experimental Investigation of the Effectiveness of Color-Enhanced and Graphical Information Presentation Under Varying Time Constraints,” Management Information Systems Quarterly, Vol. 10, No. 1, March 1986, pp.59-83.
  122. Benbasat, I., A.S. Dexter and P. Todd, “The Influence of Color and Graphical Information Presentation in a Managerial Decision Simulation,” Human Computer Interaction, Vol. 2, 1986, pp. 65-92.
  123. Benbasat, I. and A.S. Dexter, “An Experimental Evaluation of Graphical and Color-Enhanced Information Presentation,” Management Science, Vol. 31, November 1985, pp. 1348-1363.
  124. Benbasat, I. and Y. Wand, “A Structured Approach to Designing Human/Computer Dialogues,” International Journal of Man-Machine Studies, Vol. 21, August 1984, pp. 105-126.
  125. Benbasat, I., A.S. Dexter, D. Drury and R.C. Goldstein, “A Critique of the Stage Hypothesis: Theory and Empirical Evidence,” Communications of the ACM, Vol. 27, No. 5, May 1984, pp. 476-485.
  126. Benbasat, I. and Y. Wand, “Command Abbreviation Behavior in Human/Computer Interaction,” Communications of the ACM, Vol. 27, No. 4, April 1984, pp. 376-383.
  127. Montgomery, I. and I. Benbasat, “Cost/Benefit Analysis of Computer-Based Message Systems,” Management Information Systems Quarterly, March 1983, pp. 1-14.
  128. Benbasat, I. and Y. Wand, “A Dialogue Generator and Its Use in DSS Design,” Information and Management, Vol. 5, Nos. 4, 5, September, November 1982, pp. 231-241.
  129. Benbasat, I. and A.S. Dexter, “Information System Skill Needs of Professional Accountants,” MAS Communication, Vol. 6, No. 3, October 1982, pp. 10-29.
  130. Benbasat, I. and R.N. Taylor, “Behavioral Aspects of Information Processing for the Design of Management Information Systems,” IEEE Transactions on Systems, Man, and Cybernetics, Vol. SMC – 12, No. 4, July/August 1982, pp. 439-450.
  131. Benbasat, I. and A.S. Dexter, “Individual Differences in the Use of Decision Support Aids,” Journal of Accounting Research, Vol. 20, No. 1, Spring 1982, pp. 1-11.
  132. Benbasat, I., R.C. Goldstein and R.W. Mantha, “A Database System for Course Administration,” Computers and Education, Vol. 6, 1982, pp. 333-339.
  133. Benbasat, I., A.S. Dexter and P.S. Masulis, “An Experimental Study of the Human/Computer Interface,” Communications of the ACM, Vol. 24, No. 11, November 1981, pp. 752-762.
  134. Benbasat, I., “Educational Tools to Teach Decision Support Systems Concepts,” Computers and Education, Vol. 5, No. 1, 1981, pp. 45-52.
  135. Benbasat, I. and I. Vessey, “Programmer and Analyst Time/Cost Estimation,” Management Information System Quarterly, Vol. 4, No. 2, June 1980, pp. 31-44.
  136. Benbasat, I., A.S. Dexter and R.W. Mantha, “Impact of Organizational Maturity on Information System Skill Needs,” Management Information Systems Quarterly, Vol. 4, No. 1, March 1980, pp. 21-34.
  137. Benbasat, I. and A.S. Dexter, “Value and Events Approaches to Accounting: An Experimental Evaluation,” The Accounting Review, Vol. LIV, No. 4, October 1979, pp. 735-749.
  138. Benbasat, I. and A.S. Dexter, “A Program for Information Systems Education in Schools of Business,” INFOR, Vol. 16, No. 3, October 1978, pp. 276-287.
  139. Benbasat, I. and R.N. Taylor, “The Impact of Cognitive Styles on Information Systems Design,” Management Information Systems Quarterly, Vol.2, No. 2, June 1978, pp. 43-54.
  140. Benbasat, I., “Cognitive Style Considerations in DSS Design,” Data Base, Vol. 8, No. 3, Winter 1977, pp. 37-38.
  141. Benbasat, I. and R.C. Goldstein, “Data Base Systems for Small Business, Miracle or Mirage,” Data Base, Vol. 9, No. 1, Summer 1977, pp. 5-8.
  142. Benbasat, I. and R.C. Goldstein, “Data Base Management Systems for Small Business Computers,” The Business Quarterly, Vol. 42, No. 1, Spring 1977, pp. 66-72.
  143. Benbasat, I. and R. Schroeder, “An Experimental Investigation of Some MIS Design Variables,” Management Information Systems Quarterly, Vol. 1, No. 1, March 1977, pp. 37-49.
  144. Schroeder, R. and I. Benbasat, “An Experimental Evaluation of the Relationship of Uncertainty in the Environment to Information Used by Decision Makers,” Decision Sciences, Vol. 6, No. 3, July 1975, pp. 556-567.

(b) Conference Proceedings

  1. Al-Natour, S., Benbasat, I. and Cenfetelli, R. “The Antecedents of Customer Self-Disclosure to Online Virtual Advisors,” Proceedings of the Thirtieth International Conference on Information Systems (ICIS), Phoenix, Arizona, December 2009.
  2. Jingjun (David) Xu, Benbasat, I., Ron Cenfetelli, “Does Live Help Service Matter? An Empirical Test of the DeLone and McLean’s Extended Model in the E-Service Context”, Proceedings of the 43th Annual Hawaii International Conference on System Sciences, Kauai, Hawaii, USA, January 5-8, 2010.
  3. Bulgurcu, B., Cavusoglu, H., Benbasat, I. 2010. “Quality and Fairness of an Information Security Policy as Antecedents of Employees’ Security Engagement in the Workplace: An Empirical Investigation,” Proceedings of the 43th Hawaii International Conference on System Sciences (HICSS 2010), Kauai, Hawaii, USA, January 5-8.
  4. Grange, C., and Benbasat, I. “Online social shopping: The functions and symbols of design artefacts” Proceedings of Hawaii International Conference on System Sciences, Digital Media: Context and Communication Track. Kauai, HI: IEEE Computer Society. January 5-8, 2010.
  5. Bulgurcu, B., Cavusoglu, H., Benbasat, I. 2009. Analysis of Consumers Privacy Breach Consent: A Resource Dependency Perspective, Proceedings of the AIS SIGSEC Workshop on Information Security & Privacy, Phoenix, Arizona, December 15-18.
  6. Yi, C., Jiang, Z., and Benbasat, I. “Designing for User-Generated Contents: An Investigation of Product Tags and Lead User Exposure”, Proceedings of the 8th annual pre-ICIS workshop on HCI research in MIS, Phoenix, AZ, USA, Dec 14, 2009.
  7. Jingjun (David) Xu, Benbasat, I., Ron Cenfetelli, “The Effect of Service Quality, Sacrifice and Service Outcome on Online Customer Loyalty”, Proceedings of the International Conference on Information Systems, Phoenix, Arizona, USA, December 15-19, 2009.
  8. Grange, C., and Benbasat, I. “Information Technologies Capabilities for Digital Social Networks” Social Mobile Web (SMW’09), Proceedings of the IEEE International Conference on Social Computing (SocialCom-09), August 2009, Vancouver, BC, Canada.
  9. Bulgurcu, B., Cavusoglu, H., Benbasat, I. 2009. “Effects of Individual and Organization Based Beliefs and the Moderating Role of Work Experience on Insiders’ Good Security Behaviours,” Proceedings of the IEEE Workshop on Software Security Process,Vancouver, Canada, August 29-31.
  10. Bulgurcu, B., Cavusoglu, H., Benbasat, I. 2009. “Roles of Information Security Awareness and Perceived Fairness in Information Security Policy Compliance,” Proceedings of the Americas Conference on Information Systems, AMCIS, San Francisco, California, August 6-9.
  11. Dashti, A., Benbasat, I. and A. Burton-Jones, “Developing Trust Reciprocity in Electronic Government: The Role of Felt Trust”, European Mediterranean Conference on Information Systems, Izmir, Turkey, July 13-14, 2009 (winner Best Overall Paper Award).
  12. Kim, D., Wang, W., Benbasat, I. “The Effects of Portal Affiliations and Self-Proclaimed Assurance on Consumer Trust: Investigating Customers’ Purpose of Visit as a Moderator [Abstract],” Proceedings of the Seventh Pre-ICIS HCI Workshop (HCI/MIS’08), Paris, December 2008.
  13. Bulgurcu, Burcu, Hasan Cavusoglu and Izak Benbasat Analysis of Perceived Burden of Compliance: The Role of Fairness, Awareness, and Facilitating Conditions (with), Workshop on Information Security & Privacy (WISP) 2008, Paris, Dec. 2008.
  14. Cavusoglu, Hasan, Huseyin Cavusoglu, Jai-Yeo Son, and Izak Benbasat “What Drive Organizations to Invest in Information Security Controls? How Do Investments Improve Information Security Performance? Workshop on Information Systems and Economics (WISE) 2008, Paris, Dec 2008.
  15. Al-Natour, S., Benbasat, I., and Cenfetelli, R. “Looking Beyond Adoption to Understanding the User-IT Artifact Relationship,” Proceedings of the Special Interest Group on Adoption and Diffusion of Information Technology (DIGIT) Pre-ICIS Workshop, Paris, France, December 2008
  16. Al-Natour, S., Benbasat, I., and Cenfetelli, R. T. “The Role of Website Service Functionality in Explaining Price Dispersion and Price Trade-offs in Online Markets”, Proceedings of the Seventh Pre-ICIS SIG-HCI Workshop 2008, 29th International Conference on Information Systems (ICIS’08), December 14-17, Paris, France.
  17. Tan, C.W., Benbasat, I. and Cenfetelli, R., “Towards understanding the formation and impact of e-service failures”, Proceedings of the Seventh Pre-ICIS SIG-HCI Workshop 2008, 29th International Conference on Information Systems (ICIS’08), December 14-17, Paris, France.
  18. Guvence, C., Benbasat, I., and R. Cenfetelli, “Adoption of B2B exchanges: effects of IT-mediated website services, website functionality, benefits, and costs”, the Proceedings of the 29th International Conference on Information Systems (ICIS’08), December 14-17, Paris, France.
  19. Dashti, A., Benbasat, I., & Al-Natour, S. “Trust Reciprocity: The Impact of Citizens’ Felt Trust on Adoption of e-Government” EURAM 2008 8th Annual Conference: Managing Diversity: European Destiny and Hope, Ljubljana and Bled, Slovenia, 2008.
  20. Tan, C.W., Benbasat, I. and Cenfetelli, R. “Building Citizen Trust towards e-Government Services: Does High Quality Websites Matter?” Proceedings of the 41st Hawaii International Conference on System Sciences (HICSS’08), Hawaii, January 7-10, 2008.
  21. Barzilai-Nahon K. Benbasat, I. and Lou Nancy, “Factors Influencing Users’ Intentions to Make the Web Accessible to People with Disabilities”, Proceedings of the 41st Hawaiian International Conference on System Sciences (HICSS2008), Hawaii, January 7-10 2008.
  22. Al-Natour, S., Benbasat, I., and Cenfetelli, R. T. “Creating Rapport and Intimate Interactions with Online Virtual Advisors,” Proceedings of the Sixth Annual Workshop on HCI Research in MIS, Montreal, Canada, December 2007, pp. 35-40.
  23. Tan, C.W., Benbasat, I. and Cenfetelli, R. “Understanding the Antecedents and Consequences of E-Government Service Quality: An Empirical Investigation. Accepted for the Proceedings of the 28th International Conference on Information Systems (ICIS’07), Montréal, Québec, Canada, December 9-12, 2007.
  24. Bassellier, G., and I. Benbasat, “Assessing the Contributions of Business and IT Knowledge to the Development of IT/Business Partnerships” SIGMIS CPR conference Proceedings, April 2007, St. Louis, Missouri.
  25. Tan, C.W. and I. Benbasat, “Comparing e-government development process frameworks: towards an integrated direction for future research” Proceedings of the Mediterranean Conference on Information Systems, Venice Italy, October 5-9, 2006, pp. 42-52.
  26. Qiu, L., Jiang, Z. and Benbasat, I. ” Real Experience in a Virtual Store: Designing for Presence in Online Shopping”, 10th Pacific Asia Conference on Information Systems, Kuala Lumpur, 2006.
  27. Zhu, L., Benbasat, I. and Z. Jiang, “Investigating the Role of Presence in Online Collaborative Shopping” Proceedings of the Americas Conference on Information Systems, Acapulco, Mexico, 2006 (winner best paper award).
  28. Glover, S. and I. Benbasat, “The Measurement of the Content of B2C e-Commerce Transaction Perceived Risk,” Proceedings of the Fourth Workshop on e-Business (WeB 2005), Las Vegas, December 2005.
  29. Glover, S. and I. Benbasat, “The Measurement of the Content of B2C e-Commerce Transation Perceived Risk,” Proceedings of the Fourth Workshop on e-Business (WeB 2005), Las Vegas, December 2005.
  30. Al-Natour, S., I. Benbasat and R. Cenfetelli, “The Role of Similarity in e-Commerce Interactions: The Case of Online Shopping Assistants,” Proceedings of the Fourth Pre-ICIS HCI Research in MIS (HCI/MIS’05), Las Vegas, December 2005, pp. 70-74 (winner of best paper award).
  31. Cenfetelli, R., I. Benbasat and S. Al-Natour, “Information Technology Mediated Customer Service: A Functional Perspective”, Proceedings of the International Conference on Information Systems 2005, (nominated for best paper award).
  32. Komiak S., Wang, W., and Benbasat, I., “Comparing Customer Trust in Virtual Salespersons with Customer Trust in Human Salespersons,” Proceedings of The Thirty-Eighth Annual Hawaii International Conference on System Sciences (HICSS’38), 2005, Computer Society Press.
  33. Komiak, S.X. and I. Benbasat, “A Process Tracing Study on Trust Formation in Recommendation Agents,” Proceedings of The Third Annual Pre-ICIS Workshop on HCI Research in MIS (AISSIG HCI/MIS 2004), December 10-11, 2004, Washington, D.C., USA. Best Paper Nominee, pp. 85-89.
  34. Wang, W and Benbasat, I. “Trust and TAM for Online Recommendation Agents”, in Proceedings of the Americas Conference on Information Systems, New York, August 2004.
  35. Komiak, S.X. and I. Benbasat, “Comparing Persuasiveness of Different Recommendation Agents as Customer Decision Support Systems in Electronic Commerc,” Proceedings of the 2004 IFIP International Conference on Decision Support Systems (DSS 2004), July 1-3, 2004, Prato , Tuscany, Italy.
  36. Qiu, L., and Benbasat, I., “The Effects of Text-To-Speech Voice and 3D Avatars on Consumer Trust in the Design of Live Help Interface of Electronic Commerce,” Proceedings of the Americas Conference on Information Systems, New York, 2004.
  37. Nevo, D, Benbasat, I. and Y. Wand, “Exploring meta-knowledge for Knowledge Management Systems a Delphi study”, Proceedings of the International Conference on Information Systems, Seattle, Washington, December 2003, pp. 439-449.
  38. Kim, D. and I. Benbasat, “The effects of trust-assuring arguments on consumer trust in Internet stores”, Proceedings of the International Conference on Information Systems, Seattle, Washington, December 2003, pp. 767-773.
  39. Jiang, J. and I. Benbasat “The Effects of Interactivity and Vividness of Functional Control in Changing Web Consumers’ Attitudes”, Proceedings of the International Conference on Information Systems, Seattle, Washington, December 2003, pp. 960-967.
  40. Wang, W. and I. Benbasat, “An empirical investigation of intelligent agents for e-business customer relationship management: a knowledge management perspective” Proceedings of the 11th European Conference on Information Systems, Naples, Italy, June 2003.
  41. Cenfetelli, R. T. and I. Benbasat. (2003) “Frustrated Incorporated: An Exploration of the Inhibitors of IT-Mediated Customer Service.” Proceedings of the Americas Conference on Information Systems, Tampa, Florida, 2003, pp. 281-288.
  42. Nah, F.H., and I. Benbasat, “Knowledge-based Support in a Group Decision Making Context: An Expert-Novice Comparison”, First Annual Workshop on HCI Research in MIS, Barcelona, Spain, December 14, 2002.
  43. Xiao, Sherrie Yi and Izak Benbasat, “The Impact of Internalization and Familiarity on Trust and Adoption of Recommendation Agents”, AIS SIG-HCI 2002, December 14, 2002,Barcelona, Spain (Pre-ICIS).
  44. Lee, Y. and I. Benbasat, I. “A Framework for the Study of Human-Computer Interface Design for Mobile Commerce,” Proceedings of The First Workshop on e-Business (WEB2002), December 14, 2002, Barcelona, Spain.
  45. Cenfetelli, Ron and Izak Benbasat,”Measuring the E-Commerce Customer Life Cycle” Proceedings of the European Conference on Information Systems, Gdansk, Poland, June 2002.
  46. Choon Ling Sia, Kai H. Lim, Matthew K. O. Lee, I. Benbasat, and Jiye Mao, “Web Strategies to Build Trust in the Digital Economy: Are They Equally Effective For Initial Versus Ongoing Buying Relationships?” Proceedings of the Pacific Asia Conference on Information Systems (PACIS), Tokyo, Japan, 2002.
  47. Lee, W. and I. Benbasat, “Designing an electronic commerce interface: attention and product memory as elicited by web design”, “, Proceedings of the Pacific Asia Conference on Information Systems (PACIS), Tokyo, Japan, 2002.
  48. Kumar, Nanda, and I. Benbasat, “Para-Social Presence: A Re-conceptualization of ‘Social Presence’ to Capture the Emerging Relationship Between a Web Site and Her Visitors, Collaborations Systems and Technology Track, Proceedings of the Hawaii International Conference on System Sciences, Hawaii, 2002 (paper ID 0-7695-1435-9/02).
  49. Xiao and Benbasat, Understanding Customer Trust in Agent-mediated Electronic Commerce, Web-mediated Electronic Commerce, and Traditional Commerce, “Proceedings of The 6th INFORMS Conference on Information Systems and Technology (CIST 2001)”, Nov. 2001, Miami, USA.
  50. Kumar, Nanda, and I. Benbasat, “Shopping as Experience and Web Site as a Social Actor: Web Interface Design and Para-Social Presence”, Proceedings of the International Conference on Information Systems, New Orleans, 2001, pp. 449-454 (Research-in-Progress Track).
  51. Nakatsu, R. and I. Benbasat, “Building Logistics Networks Using Model-Based Reasoning Techniques” Conference Proceedings of the 13th International Conference on Industrial and Engineering Applications of Artificial Intelligence and Expert Systems, New Orleans, LA, June 19 – 22, 2000.
  52. Lee, H. K., K.S. Suh, and I. Benbasat, “ Effects of Task-Modality Fit on User Performance”, Proceedings of the Pacific Asia Conference on Information Systems (PACIS) June 2-3, 2000, Hong Kong, pp. 126-142.
  53. Nah, F.H., J. Mao, and I. Benbasat, “Effectiveness of using expert support technology for individual and small group decision making @Proceedings of the European Conference on Information Systems, Aix-En-Provence, France, June 1998.
  54. Nah, F. H and I. Benbasat, “Using Expert Support and Its Explanation facilities for Group Decision Making”, Proceedings of the Americas Conference of the Association for Information Systems, Indianapolis, USA, August 15-17 1997, pp. 988-990.
  55. Mao, J. And I. Benbasat, A Contextualized Acces to Knowledge in Knowledge-Based Systems: A Process Tracing Case Study,@Proceedings of the European Conference on Information Systems, Cork, Ireland, June 1997, Volume I, pp. 178-195.
  56. Basellier, G., B. H. Reich, and I. Benbasat, “Measuring Information Technology Competence in Line Managers”, Proceedings of the International Conference on Information Systems, Atlanta, 1997 (Research-in-Progress Track).
  57. Chwelos, P., I. Benbasat, and A. S. Dexter, “The Adoption and Impact of Electronic data Interchange: An Empirical Study of Purchasing Professionals, Proceedings of the International Conference on Information Systems, Atlanta, 1997 (Research-in-Progress Track).
  58. Siau, Keng L., Yair Wand and I. Benbasat, “Evaluating Information Modeling Methods–A Cognitive Perspective” Proceedings of the Workshop on Evaluation of Modeling Methods in Systems Analysis and Design, EMMSAD ’96, associated with the Conference on Advanced Information Systems Engineering (CAISE), pp. 1-13, May 1996, Crete, Greece.
  59. Siau, Keng L., Yair Wand and I. Benbasat, “When Parents Need Not Have Children — Cognitive Biases in Information Modeling” Constantopouls, Mylopoulos and Vassiliou (eds.) Lecture Notes in Computer Science, Proceedings of the Conference onAdvanced Information Systems Engineering (CAISE), pp. 402-420, May 1996, Crete, Greece.
  60. H. Barki and I. Benbasat, A Contributions of the Theory of Reasoned Action to the Study of Information Systems: Foundations, Empirical Research and Extensions @Proceedings of the European Conference on Information Systems, pp. 5-15, July 2-4, Lisbon, Portugal, 1996.
  61. Lim, L.H. and I. Benbasat, A IT Support for Group Judgement Biases @ Proceedings of the 29th Hawaii Conference on Systems Sciences, 1996.
  62. Nah, Fui-Hoon and Benbasat, I., “An Experimental Investigation of the Effect of Expert Decision Analysis and Explanation Support on Consensus and Decision Accuracy in Small Groups”, Proceedings of the Conference of the Association for Information Systems, pp. 328-330, Pittsburgh, PA, August 1995.
  63. Siau, Keng L., Yair Wand and I. Benbasat, “A Psychological Study of the Relationship Concept and Some Preliminary Findings” Conference on Advanced Information Systems Engineering (CAISE), June 1995, Finland, pp. 341-354.
  64. Nah, Fui-Hoon and Izak Benbasat, “The Use of an Expert Support System and its Explanation Facilities to Support Small Group Decision Making”, Proceedings of the Third European Conference on Information Systems 1995, pp. 985-992.
  65. Mao, J., J.S. Dhaliwal and I. Benbasat, “The Use of Hypertext to Provide Explanations in Knowledge-Based Systems: A Conceptual Model and Implementation,” Proceedings of the 27th Hawaii Conference on Systems Sciences, Vol. 3, 1994, pp. 333-342.
  66. Benbasat, I., M. Bergeron, and A. Dexter, “Development and Adoption of EDI Systems: A Case Study of the Liquor Distribution Branch of B.C.,” ASAC Annual Conference Proceedings, 1993.
  67. Benbasat, I. and G.C. Moore, “Development of Measures for Studying Emerging Technologies,” Proceedings of the 25 Hawaii International Conference on System Sciences, Volume IV: Information Systems, IEEE Society Press, 1992, pp. 315-324.
  68. Lim, L.H. and I. Benbasat, “From Negotiation to Negotiation Support Systems: A Theoretical Perspective,” Proceedings of the 25 Hawaii International Conference on System Sciences, Volume IV: Information Systems, IEEE Society Press, 1992, pp. 153-163. [Best Paper: Collaboration Technology Track]
  69. Tan, J. and I. Benbasat, “An Experimental Investigation of The Effectiveness of Graphical Presentation for Information Extraction,” Proceedings of the International Association of Computer Information Systems, Fall, 1991.
  70. Lim, F. and I. Benbasat, “A Communication-Based Framework for the Group Interface in Computer-Supported Collaboration,” Proceedings of the 24th Hawaii International Conference on System Sciences, IEEE Computer Society Press, 1991, pp. 610-620.
  71. Dhaliwal, J.S. and I. Benbasat, “A Framework for the Comparative Evaluation of Knowledge Acquisition Techniques,” Proceedings of the 4th Knowledge Acquisition for Knowledge Based Systems Workshop, Sponsored by the American Association for Artificial Intelligence, October 1989, pp. 9.1-9.23.
  72. Benbasat, I. and J.S. Dhaliwal, “The Validation of Knowledge Acquisition: Methodology and Techniques,” Proceedings of the 3rd European Workshop on Knowledge Acquisition for Knowledge Based Systems, ed. by J. Boose, B. Gaines, and J.G. Ganascia, Paris, France, July 1989, pp. 60-69.
  73. Reich, B.H. and I. Benbasat, “The Use of Customer-Oriented Strategic Systems for Competitive Advantage in Canada: A Presentation of Findings,” Canadian Information Processing Society, CIPS Edmonton ’88 Conference Proceedings, November 15-17, 1988, Edmonton, Alberta, pp. 229-237.
  74. Benbasat, I. and J.S. Dhaliwal, “A Framework for the Validation of Knowledge Acquisition,” Proceedings of the 3rd Knowledge Acquisition for Knowledge-Based Systems Workshop, Sponsored by the American Association for Artificial Intelligence, November 1988, pp. 1-1 – 1-18.
  75. Reich, B.H. and I. Benbasat, “The Use of Information Technology for Competitive Advantage in Canada: An Examination of Information Systems Linking Companies to Their Customers,” ASAC Annual Conference Proceedings, Information Systems, 1988 Vol. 9, Par. 1-4, June 1988, pp. 171-181, [winner of Best Paper in MIS award].
  76. Todd, P. and I. Benbasat, “The Use of Protocol Analysis in MIS Research,” ASAC Annual Conference Proceedings (Information Systems), Vol. 6, Part 4, May 1985, pp. 72-82.
  77. Benbasat, I. and A.S. Dexter, “Information Systems Skills and Professional Accountants: A Survey,” CAAA Annual Conference, Halifax, N.S., May 1981, pp. 114-122.
  78. Benbasat, I. and R. Taylor, “A Critique of Cognitive Styles Theory and Research,” Proceedings of First International Conference on Information Systems, December 1980, pp. 82-90.
  79. Benbasat, I. and A.S. Dexter, “Pilot Survey of Demand and Supply Conditions for Canadian Information Processing Professionals,” The Canadian Academic Accounting Association, Proceedings of the Annual Conference, May 1980, pp. 145-153.
  80. Benbasat, I. and A.S. Dexter, “The Demand and Supply of Canadian Information System Professionals,” CIPS/DPMA/FIQ Conference Proceedings, June 1979.
  81. Benbasat, I., A.S. Dexter, and P.S. Masulis, “The Human/Machine Interface for Problem Solving,” Proceedings of the Twelfth Hawaii International Conference on Systems Sciences, Selected Papers in Management Information Systems, Vol. II, 1979, pp. 60-70.
  82. Benbasat, I. and A.S. Dexter, “Approaches to IS Analysis in Small Business,” 1977 AIDS Proceedings, October 1977, p. 571.
  83. Benbasat, I. and A.S. Dexter, “A Research Approach to Comparing Aggregate Schedule Reporting vs. Data Base Inquiry Systems,” Collected Papers: The Canadian Region of the American Accounting Association, Annual Conference, July 1977, pp. 1/72-1/81.

II. NON-REFEREED PUBLICATIONS

(a) Journals

  1. Dickson, G.W., I. Benbasat, and W.R.King, “The Management Information Systems Area: Problems, Challenges and Opportunities,” Data Base, Vol. 14, No. 1, Fall 1982, pp. 7-12.

(b) Other

  1. Benbasat, I., Foreword to Human-Computer Interaction and Management Information Systems: Foundations, Volume 6, edited by P. Zhang and D. Galletta, Armonk, NY: M.E. Sharpe, 2006.
  2. Benbasat, I., “A Review of the State of the Art Research in Management Information Systems,” ASAC Annual Conference Proceedings, Supplement 2, Selected Reviews in 10 Management Disciplines, June 1989, pp. 37-44.
  3. Benbasat, I. and B. Konsynski, “Introduction to Special Section on GDSS,” Management Information Systems Quarterly, Vol. 12, No. 4, December 1988, pp. 588-590.
  4. Benbasat, I. and A.S. Dexter, “MS-1: Management Information Systems,” Certified General Accountants Association of Canada, 1988.
  5. Benbasat, I. and A.S. Dexter, “Information and Computer Systems 325: Lesson Notes,” Certified General Accountants’ Association of Canada, 1988.
  6. Benbasat, I., A.S. Dexter and R. Lord, “Advanced Systems 525: Lesson Notes,” Certified General Accountants’ Association of Canada, 1987.
  7. Benbasat, I. and B.R. Nault, “Empirical Research in Decision Support and Expert Systems:An Examination of Research to Date and Emerging Topics,” Auditor Productivity in the Year 2000, Proceedings of the 11th Arthur Young Professors’ Roundtable, edited by A. Bailey, 1987, pp. 255-303.
  8. Dickson, G.W., I. Benbasat, and W.R. King, “The Management Information Systems Area: Problems, Challenges, and Opportunities,”Proceedings of the First International Conference on Information Systems, December 1980, pp. 1-8.
  9. Benbasat, I. and A.S. Dexter, “Pilot Survey of Demand and Supply Conditions for Canadian Information Processing Professionals,” Discussion Paper 03/80, Joint Educational Management Projects, Ministry of Education, Science, and Technology, Province of British Columbia, March 1980.
  10. Benbasat, I. and A.S. Dexter, “Certificate Course in Administration: Introduction to Data Processing,” Faculty of Commerce and Business Administration, UBC, November 1979, 94 pages.