Izak Benbasat

BA (Robert College, Istanbul), MSc PhD (Minnesota)
Doctorat Honoris Causa, Université de Montréal (2009).
Fellow, Royal Society of Canada (Academy of Humanities and Social Sciences)
Sauder Distinguished Professor of Information Systems
Professor Emeritus, Management Information Systems Division

Contact Information

Office David Lam 514
Tel (604) 822-8396

Research Interests

  • Evaluating human-computer interfaces, specifically how to design web-based interfaces to facilitate business-to-consumer electronic commerce;
  • Investigating the role of explanations in intelligent support systems in improving user productivity and knowledge transfer to users; and
  • Measuring IT-related competencies, namely, IT knowledge in line managers and business competence in IT professionals, and their impact on the effective deployment of IT.

Selected Recent Publications

  • Krasnova, H., Widjaja T., Buxmann, P., Wenniger, H. and I. Benbasat, "Why Following Friends Can Hurt You: Empirical Investigation of the Effects of Envy on Social Networking Sites" Information Systems Research Volume 26, Issue 3, September 2015, Pages 585-605.
  • Xiao, Bo, and I. Benbasat, "Designing Warning Messages for Detecting Biased Online Product Recommendations: An Empirical Investigation," Information Systems Research Volume 26, No. 2, December 2015, pp. 793-811.
  • Tan, C.W., I. Benbasat, and Cenfetelli, R., “An Exploratory Study of the Formation and Impact of Electronic Service Failures” Management Information Systems Quarterly Volume 40, Number 1, March 2016.
  • Yi, Cheng, Z. Jiang, and I. Benbasat “Designing For Diagnosticity and Serendipity: An Investigation Of Social Product-Search Mechanisms” (forthcoming Information Systems Research).
  • Wang, W. and I. Benbasat, “Experiential Bases of Trust in Decision Support Technologies: Theoretical Development and an Empirical Test” (forthcoming Journal of Management Information Systems).

Links and Other Information