Izak Benbasat

BA (Robert College, Istanbul), MSc PhD (Minnesota)
Doctorat Honoris Causa, Université de Montréal (2009).
Fellow, Royal Society of Canada (Academy of Humanities and Social Sciences)
Sauder Distinguished Professor of Information Systems
Professor, Management Information Systems Division

Contact Information

Office Henry Angus 681
Tel (604) 822-8396

Research Interests

  • Evaluating human-computer interfaces, specifically how to design web-based interfaces to facilitate business-to-consumer electronic commerce;
  • Investigating the role of explanations in intelligent support systems in improving user productivity and knowledge transfer to users; and
  • Measuring IT-related competencies, namely, IT knowledge in line managers and business competence in IT professionals, and their impact on the effective deployment of IT.

Courses Taught in 2014-2015 [on sabbatical leave: July 1, 2014 - December 31, 2014]

  • Empirical Research Methods in Information Systems (PhD)

Selected Recent Publications

  • Xu, D., I. Benbasat, and Cenfetelli R. (2014) "The nature and Consequences of Trade-off Transparency in the Context of Recommendation Agents" Management Information Systems Quarterly, Vol. 38 No. 2, pp. 379-406/June.
  • Xu, D., I. Benbasat, and Cenfetelli R. (2014) “The Influences of Online Service Technologies and Task Complexity on Efficiency and Personalization” Information Systems Research, 25 (2), pp. 420 - 436.
  • Yi, Cheng, Z. Jiang, and I. Benbasat, “Enticing and Engaging Consumers via Online Product Presentations: The Effects of Restricted Interaction Design” Journal of Management Information Systems Volume 31, No. 4, Spring 2015 pp. 213-242.
  • Tan, C.W., I. Benbasat, and Cenfetelli, R., “An Exploratory Study of the Formation and Impact of Electronic Service Failures” (accepted for publication Management Information Systems Quarterly May 2015)
  • Kim, T.H., Lee, J.-N., Chun, J.U., and Benbasat, I. “Understanding the effect of knowledge management strategies on knowledge management performance: A contingency perspective” Information & Management, Volume 51, Issue 4, June 2014, Pages 398-416.
  • Ho, S.M., and I. Benbasat, “Dyadic Attribution Model: A Mechanism to Assess Trustworthiness in Virtual Organization” Journal of the Association for Information Science and Technology, 65(8) 1555–1576, August 2014.
  • Krasnova, H., Widjaja T., Buxmann, P., Wenniger, H. and I. Benbasat, "Why Following Friends Can Hurt You: Empirical Investigation of the Effects of Envy on Social Networking Sites" Information Systems Research Volume 26, Issue 3, September 2015, Pages 585-605.

Links and Other Information